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Retail

eCommerce giant improves operational efficiency with unified messaging

Automated Voice Messaging
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Challenges

Optimise the marketing and promotional campaigns

This eCommerce giant has been aggressively expanding its operations and outreach in Asia and in tandem, needed to further scale its messaging platform to provide a reliable SMS platform to deliver mission-critical information and explore how to further optimise the sending of their marketing & promotional messages.

The Solution

Soprano Connect for marketing and promotional activities

Soprano’s HTTP API solution empowered this customer to have a unified messaging solution across all multiple departments.

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The Result

A CPaaS platform improves operational efficiency

  • Streamlining all their external communication needs with Soprano, The company is now able to improve operational efficiency with the convenience of using a central messaging platform.
  • Ease of implementation and minimal user training also meant further time savings.
  • Our platform also provided better insights for their external communications, which facilitates the company in making more informed business decisions.

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Soprano Connect’s Customers

Soprano Design have more than 4500 customers globally across APAC, EMEA, LATAM and the US.

Our customers range from large corporations to independent companies across every industry possible including Government, Healthcare, Finance, Education, Retail, Manufacturing and Logistics.

Soprano Connect is a leading communications platform-as-a-service (CPaaS) credited by IDC as a “Major Player” in CPaaS and by 451 Research as a “CPaaS Vendor to Watch” in 2021.

Soprano Connect is a leading global CPaaS solution, proudly featured by

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We have more use cases available!

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Appointment and reminders

  • Appointment confirmations
  • Scheduling system communications
  • Appointment reminders
  • Appointment amendments or alterations

Security and Compliance

  • Two-factor authentication
  • Secure communication platform
  • Sending and receiving sensitive documents
  • Maintaining compliance and privacy controls

Critical messaging

  • Crisis management
  • Worker safety
  • Patient notifications
  • Banking security notifications

Omnichannel marketing messaging

  • CRM updates
  • Promotional marketing messaging
  • Lead nurturing
  • Sales outreach

Updates and confirmations

  • Dispatch and delivery updates and confirmations
  • Booking confirmations
  • Contact centre communication
  • Billing confirmations

Education and awareness

  • Student engagement
  • Charity outreach
  • Government awareness programmes
  • Surveys

Remote work solutions

  • Remote work communication
  • Workplace transformation
  • Employee satisfaction and wellbeing
  • Internal staff communication tools

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