Navigating crisis situations and distress during COVID-19 Learn More

Why a human lens is critical for business resilience when managing a crisis

Not many employers could have foreseen the challenges COVID-19 has presented businesses around the globe, including the need to swiftly shift entire workforces to remote based working environments almost overnight. While many may have had business continuity plans in place, the pandemic has required a truly agile and authentic leadership response to maintain operations and … Read more

Soprano Design and Philippines Mobile Network Operator Smart Communications Deliver Critical Alert Messaging Services to Government Agencies to Combat Covid-19

Soprano Design and Smart Communications, the Philippines’ leading mobile network operator have been offering free critical alert messaging services to local city Governments, NGO’s and healthcare agencies affected by the COVID-19 lockdown in the Philippines. The new COVID-19 Care initiative is offering up to 100 organizations the chance to take advantage of this offer which … Read more

Increased demand for enterprise messaging during COVID-19 crisis reflects shift towards trusted mobile engagement across Australia and New Zealand

Our CEO, Richard Favero has shared Soprano Design’s recent insight into the shift in business behaviour during the COVID-19 pandemic, especially in regards to communication strategy and usage. The article has recently been published on Newsmaker. There has never been a more critical time for businesses and Governments to be able to deliver large volumes … Read more

Soprano Design provides additional SMS broadcast services to strengthen Red Cross messaging capabilities

PRNewswire have published an article featuring a new mobile application the Philippine Red Cross (PRC) has launched called RC143. The app is designed to help health authorities trace new COVID-19 cases. Smart is enabling its subscribers to download and use the mobile app free of data charges. An SMS broadcasting service has also been provided to the Philippine … Read more

Soprano Design Updates Enterprise Messaging Platform

Soprano Design’s enterprise messaging platform, Soprano Connect provides a variety of communication channels such as SMS, Email, IP Messaging, Voice and WhatsApp. Most recently RCS, otherwise known as Rich Communication Services has been added to the portfolio. The updated platform now gives businesses and government organisations the option to reach out to key stakeholders using … Read more

Soprano Launches RCS Capability in the UK and Europe

Soprano Design are a global leader in providing cloud-based communications platform-as-a-service (CPaaS) solutions. We have recently launched an updated version of our successful omni-channel platform, Soprano Connect into our UK and European markets. An article published by PR Newswire discusses how our platform is being used to increase meaningful, trusted mobile interactions between enterprise and … Read more

Keeping Customers Engaged When Introducing An Integrated App Strategy

Soprano Design’s VP of Global Product Marketing, Matt Thompson discusses how WhatsApp for Business, alongside other interactive communication channels, are set to increase the meaningful conversations brands are having with their customers in a new piece written by CFO Tech Australia. In the article, Matt shares that while SMS is still one of the most … Read more

2020 Mobile Messaging Predictions: Is AI set to dominate?

In a recent article in PR Newswire, Soprano Design’s Global Product and Marketing Vice President Matt Thompson discusses the advances in chatbots and artificial intelligence (AI) technologies and how they’re helping to deliver trusted messaging interactions that feel more human than ever before. The article shares Soprano Design’s enterprise mobile messaging predictions for 2020 and … Read more

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