Frost and Sullivan Report: Building a Retail Customer Engagement Strategy Download Report

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Building a Retail Customer Engagement Strategy to Improve Sales and Brand Loyalty

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When the pandemic hit, companies in the retail sector had to make a dramatic shift to leveraging digital technologies to engage customers who could no longer shop or purchase goods and services in person.

Frost and Sullivan, along with Soprano Design, recently convened a discussion with retail leaders to learn how their organizations made the pivot from in-person customer interactions to online and digital, and the role of CPaaS technologies in that transition.

Download the report to learn:

  • Rethinking the customer experience and engagement
  • Turning digital transformation from necessity into strategy
  • Key takeaways for the retail sector

Fill out the form to download Frost and Sullivan’s “Building a Retail Customer Engagement Strategy to Improve Sales and Brand Loyalty” executive summary.