Digital Interactions and Transformation for Financial Institutions

The global pandemic required a reboot of how financial institutions effectively serviced their customers. Programs such as the Paycheck Protection Program required the application of digital communications for implementation, and many of those changes accelerated digital transformation initiatives across the financial sector to drive better CX.

Frost and Sullivan, along with Soprano Design, recently convened a discussion with finance leaders to learn how the pandemic impacted their digital transformation initiatives and how they are leveraging enterprise CPaaS to improve the end-to-end customer experience, differentiate their brands and deliver meaningful interactions outside of the bank’s physical presence.