An omnichannel communications platform is a multi-channel approach to marketing, selling and serving customers in a way that creates an integrated and solid customer experience. It ensures no matter how, where or when a customer reaches out, you’re available. There are so many benefits of moving towards an omnichannel approach and we’ve chosen our … Read more
Omnichannel communication is a multi-channel approach to marketing, selling and serving customers and it is fast becoming a must in today’s business world as the benefits are realised. By 2020, the demand for an omnichannel approach will be amplified even further by the need for perfect customer interactions. Omnichannel has been found to boost business … Read more
Generation Z (born 1998 to 2008) grew up in a digital world and now that they’re starting to enter the workplace, they’re bringing a new demand for omnichannel buying experiences.