Modern communication has turned from the simple trio of email, phone, and SMS, to the complex and overwhelming tsunami of instant messaging apps and collaboration tools. It’s time for a return to simplicity and convenience, and here’s how!
Topic: CPaaS
Enterprise Messaging Gateway is an advancement on traditional SMS messaging systems that offers businesses an even faster, easier, more cost-effective and engaging method of communicating with their customers.
RCS is the new messaging standard that’s revolutionizing the mobile messaging market and provides an excellent opportunity for business and government to engage more deeply with target audiences.
Cloud unified communications (or CPaaS platforms) are helping businesses to drive sales, reduce customer support costs and increase marketing ROI. A CPaaS provides an incredibly cost-effective solution to business communication problems. It enables rich insight into customer interaction and ensures communication cohesion across multiple channels.
Soprano’s communication solutions are easy to use for enterprise customers, ensuring consistency and reliability in their business messaging services. We help businesses create trusted and meaningful interactions with their customers, and to bring value to their conversations.
In the past, SMS has been somewhat overlooked by brands in favor of shinier, newer and more exciting technologies. Perhaps because of that fact, mobile messaging has remained a uniquely effective form of customer communication. Today, let’s talk about the growing importance of mobile messaging for businesses, and how RCS technology fixes some of the flaws inherent to traditional SMS. Read on below.
Not many 80s technologies remain unchanged to this day. SMS is one exception, and in many ways continues to be as effective as ever. But its limitations are beginning to catch up with it. Let’s talk about the role that SMS might play as we enter the era of rich communication services or RCS.
Employing effective communication strategies that engage and satisfy your customers is key to delivering the best customer experience possible. Among the suite of communication tools now available are voice messaging systems – or Voice Broadcast Messaging (VBM) – that promise increased engagement and a positive experience with your brand.
Financial institutions are immersed in an increasingly competitive environment and consumers are demanding a more personalized relationship aligned with their needs.
Voice Messaging is easily applicable to a wide range of industries and practices, but common areas in which this technology is being utilized include marketing, customer service, operations and even internal communications.