90% of organizations will adopt CPaaS solutions within 2023. A Communication Platform as a Service (CPaaS) is a solution that allows businesses to design and control omnichannel communication experiences to engage their audiences through mobile messaging.
With a CPaaS Solution, large enterprises, governments, and organizations can send their audiences the right information, at the right time, and in the right format.
Think of it this way. Would you rather read about a Picasso painting, or see one? And wouldn’t you rather hear a Beethoven symphony than read about it?
Some people prefer receiving SMS from business; others receive phone calls or a WhatsApp message. When they have to talk with customer support, some customers prefer to make a call and others talk with chatbots in real-time.
According to research, customer experience is a critical goal for 88% of companies. Customers’ expectations are changing faster than ever. To provide a great customer experience, businesses should be there for them where, when, and how they want.
That could be difficult taking into account that 62% of people prefer to interact with brands through different mobile channels.
Omnichannel helps you add meaning to your interactions by meeting customers where they prefer to engage in SMS, RCS, WhatsApp, Email, Voice and Social Apps.
With a Business-Led CPaaS solution such as Soprano Connect, there’s no need for high development, technical knowledge or huge investment. Businesses can add our APIS to their existing IT systems or CRM or use our cloud-based platform.
Ready to unleash your full communication potential?
Communication seems easy when we understand each other. Would you rather read about a Picasso painting or see one? And wouldn’t you rather hear a Beethoven symphony than read about it?
For communication to be meaningful we need the right information in the right format at the right moment. Soprano connect is a suite of tools for Designing and controlling omni-channel communication experiences.
Omni-channel helps you add meaning to your interactions by meeting customers where they prefer to engage in SMS, email, voice and social apps. Stop just sending messages, start communicating!