It’s no news that WhatsApp is one of the world’s most popular messaging apps. It started as an easy way to chat with
Blog Posts
By Miraza Dean, Customer Service Lead Do you remember the nerves that moved through your body waiting for a test result in high
A new year started, and every business seems to be looking to achieve the same: to create a great customer experience. But in
What would your reaction be if we told you that 47% of bank consumers are not engaging with you the way you think they are? And
Soprano Design won the award the Best Mobile Solution for 2021. We’re thankful for the incredible recognition by ACOMMs to highlight our work with the pandemic response through mobile messaging.
Chief Digital Officers (CDOs) today are tasked with creating digital customer experiences that enhance a bank’s brand, generate revenue and differentiate themselves from
When two long-standing brands continue a strong partnership, the strive for innovation continues to grow and deliver better solutions for customers—who have also
No one could have predicted a pandemic of this magnitude. The world came to a stop in record time, leaving no time to
Learn why its important to avoid customer frustration Research by CMO Council shows us that 73% of customers are getting frustrated when their
Over the past few years, consumer behaviours have changed, and the reality is these changes are here to stay. This has brought on