Sometimes things just don’t go to plan. IT systems go down, extreme weather impacts production, buildings need to be evacuated… Whatever industry your
Blog Posts
When your organisation is ready to send its next promotion, offer or campaign, the question isn’t just what you should say, but how
Viber vs WhatsApp for Business Messaging: Which is Better? Between them, Viber and WhatsApp are used by more than 3 billion people worldwide.
The banking sector has always been a prime target for fraud. From forged cheques to card skimming, criminals follow the money, and they
Customer expectations have never been higher than they are today. People want fast answers, round-the-clock availability and support that actually understands what they’re
Most enterprises already know that Viber for business is a capable messaging channel. The harder question is: what does it actually look like
There are messaging apps, and then there are messaging apps… With over 1 billion users worldwide, Viber is the dominant messaging platform across
As customer bases grow, so does the volume of enquiries that contact centres have to handle. For many organisations, this means the traditional
Messaging has become one of the most important ways organisations communicate with customers, citizens, patients and students. For years, SMS has been the
If you’ve handled messaging campaigns sent to customers, patients or citizens at your organisation, you may have come across the terms 10DLC, toll-free