In the past few weeks people have been glued to their mobile devices more than ever. There have been critically important breaking news stories about the COVID-19 global pandemic happening almost hourly, and most businesses have now moved to full remote working status. This ‘new normal’ as we all adapt to living and working in self isolation highlights the mission critical role that technology leadership must play in this new world. One where the need and ability to communicate remotely has never been more important for all of us.
Soprano Design’s Global Product and Marketing Vice President, Matt Thompson recently discussed some of the biggest tech predictions of 2020 in an article released by CFO Tech Australia.
Discover what’s next for today’s digitally enabled workforce in our infographic which illustrates Matt Thompson’s 5 big predictions for tech in 2020.
Essential to all positive partnerships is trust, something consumers around the globe increasingly demand of the financial and insurance sectors post the GFC. A survey by information services firm Experian and market researcher IDC in 2017 found consumers in advanced economies such as Singapore and Hong Kong tend to have a lower tolerance for … Read more
Banks and financial institutions are digitally evolving to keep up with customers expectations. From reducing fraud, to improving customer service and increasing payments made, we’ve compiled 10 key ways companies in the finance sector are using digital.
Consumers demand bidirectional interaction with their suppliers on multiple channels. Communication usually begins with the consumer, but you can also generate significant interactions in the opposite direction. Voice messaging is an innovative, direct, personalized and efficient channel being used by more and more businesses. Voice messaging can be used as an alternative to email or … Read more
An omnichannel communications platform is a multi-channel approach to marketing, selling and serving customers in a way that creates an integrated and solid customer experience. It ensures no matter how, where or when a customer reaches out, you’re available. There are so many benefits of moving towards an omnichannel approach and we’ve chosen our … Read more
There’s no better way to find out about a service than to hear real life stories about how other businesses, or in this case healthcare organisations are using and benefitting from it. We would like to share two great case studies; the first from one of the largest paediatric hospitals in the UK and the … Read more
Omnichannel communication is a multi-channel approach to marketing, selling and serving customers and it is fast becoming a must in today’s business world as the benefits are realised. By 2020, the demand for an omnichannel approach will be amplified even further by the need for perfect customer interactions. Omnichannel has been found to boost business … Read more
Whether in work or play mode, technology is becoming more integrated into our everyday lives. Our shopping, working and researching habits are constantly adapting as new technology is discovered and developed. How many accounts do you sign into each day? Counting social media, sales and marketing platforms and apps to manage your workload, I guess … Read more
Generation Z (born 1998 to 2008) grew up in a digital world and now that they’re starting to enter the workplace, they’re bringing a new demand for omnichannel buying experiences.