Banks and financial institutions are digitally evolving to keep up with customers expectations. From reducing fraud, to improving customer service and increasing payments made, we’ve compiled 10 key ways companies in the finance sector are using digital.
Consumers demand bidirectional interaction with their suppliers on multiple channels. Communication usually begins with the consumer, but you can also generate significant interactions in the opposite direction. Voice messaging is an innovative, direct, personalized and efficient channel being used by more and more businesses. Voice messaging can be used as an alternative to email or … Read more
An omnichannel communications platform is a multi-channel approach to marketing, selling and serving customers in a way that creates an integrated and solid customer experience. It ensures no matter how, where or when a customer reaches out, you’re available. There are so many benefits of moving towards an omnichannel approach and we’ve chosen our … Read more
There’s no better way to find out about a service than to hear real life stories about how other businesses, or in this case healthcare organisations are using and benefitting from it. We would like to share two great case studies; the first from one of the largest paediatric hospitals in the UK and the … Read more
Omnichannel communication is a multi-channel approach to marketing, selling and serving customers and it is fast becoming a must in today’s business world as the benefits are realised. By 2020, the demand for an omnichannel approach will be amplified even further by the need for perfect customer interactions. Omnichannel has been found to boost business … Read more
Whether in work or play mode, technology is becoming more integrated into our everyday lives. Our shopping, working and researching habits are constantly adapting as new technology is discovered and developed. How many accounts do you sign into each day? Counting social media, sales and marketing platforms and apps to manage your workload, I guess … Read more
Generation Z (born 1998 to 2008) grew up in a digital world and now that they’re starting to enter the workplace, they’re bringing a new demand for omnichannel buying experiences.
The strain of missed medical appointments is echoed worldwide. Patient no-shows lead to delays in treatment, longer wait times for appointments for other patients and astronomical costs for medical practices. In fact, in January 2019 NHS England reported that 15 million GP appointments are missed annually, which likely wastes over £200 million each year. If … Read more
Summer 2019 Product Release Announcement We are delighted to announce the General Availability of Summer 2019 release of Soprano Mobile Enterprise Management Suite. This launch is a key milestone to deliver on our key business objectives and enables improved support for customers in the LATAM and EMEA regions; this release also includes exciting new functionality … Read more