Soprano recognised as a ‘CPaaS Leader’ by Quadrant Knowledge Solutions Get the report

After reading this article, you will wonder why you didn’t start using automated voice messaging to interact with your customers sooner. Because voice messaging use cases are not only engaging and effective, but they also involve low dev-time for your company.   Our LATAM Field Marketing Manager, Juan Pablo Salazar, has already talked about what is … Read more

Throughout history, businesses have found new creative and innovative ways to detect people interested in their products or services. Thanks to technology, we now have a powerful method that helps companies with that mission easily and effectively: learn about chatbots, your perfect tool for lead generation. Technology has changed our lives. And it continues doing … Read more

You are here to read about why is it essential to deliver consistent messaging across channels. But first I have two questions for you. Do you buy products or services the first time you visit a company website? Surely not. Instead, do you research on Google, check customer reviews, read some blog posts and start … Read more

According to the Cambridge Dictionary, innovation is a “new idea or method, or the use of new ideas and methods.” The truth is that innovation it’s so important in our daily lives that it goes well beyond that simple definition.   Innovation is essential in all aspects of human development. It can provide new momentum for … Read more

Technology changes our lives so fast that sometimes we don’t realize that many of those fantasies we had years ago about the future are now a reality. Could you ever imagine having coherent conversations with a robot? Thanks to advances in Artificial Intelligence, chatbots are already part of our daily lives. The benefits of chatbots … Read more

Think about two brands that you like so much that you usually recommend them to your friends. Undoubtedly, they have things in common. Maybe, it’s their real-time customer support, their easy and intuitive buying process, or products/services that always meet your expectations. Well, what they have in common is a good Customer Experience. Nowadays, providing … Read more

We don’t have to keep a secret anymore! We have a renewed brand vision and a vibrant new look and feel. We love it! We can feel the renewed energy within Soprano, and we’ve honestly had a blast working on this.   This comes at the best possible time for us. We’ve just announced the addition … Read more

Soprano’s renewed mission and promise is to help customers unlock the 80% of the possible CPaaS use cases today that remain undiscovered.

Do you want to interact with your customers and employees through text messaging, but you are unsure how to do it? This article will explain the top SMS uses cases for Retail to help you understand how text messaging can boost your customer engagement and improve your logistics, staff training, and security. It’s a fact … Read more

The pandemic exposed the need for improving communication in the healthcare industry. While people have more demands and expectations, changing how we design the patient experience is critical. In this article, you will discover how mobile messaging helps clinics and providers increase efficiencies and enhance the relationship between patients and doctors. Sometimes, the patient experience is … Read more