The banking sector has always been a prime target for fraud. From forged cheques to card skimming, criminals follow the money, and they
Blog Posts
Customer expectations have never been higher than they are today. People want fast answers, round-the-clock availability and support that actually understands what they’re
Most enterprises already know that Viber for business is a capable messaging channel. The harder question is: what does it actually look like
There are messaging apps, and then there are messaging apps… With over 1 billion users worldwide, Viber is the dominant messaging platform across
As customer bases grow, so does the volume of enquiries that contact centres have to handle. For many organisations, this means the traditional
Messaging has become one of the most important ways organisations communicate with customers, citizens, patients and students. For years, SMS has been the
If you’ve handled messaging campaigns sent to customers, patients or citizens at your organisation, you may have come across the terms 10DLC, toll-free
Please note: The regulatory environment for SMS Sender ID registration in Australia is evolving, and ACMA continues to release updates as the framework
Black Friday… It’s the time of year many retail organisations pin their hopes on. When inboxes overflow with offers and promotional messages compete
Meta recently changed its WhatsApp verified badge from a green tick to a blue tick, aligning it with the verification system used across