Conversational AI has emerged as a powerful tool, revolutionising how businesses interact with customers and employees. In this post, we will share our top three conversational AI examples making a big impact in the business world.
Conversational AI uses natural language processing, machine learning, and other advanced technologies to enable computers to understand, interpret, and respond to human language.
From AI Chatbots and virtual assistants to voice-activated devices and intelligent automation, conversational AI transforms customer engagement and drives business growth. The main reason conversational AI is so successful is that it mirrors the experience a customer would have with a human,
As soon as AI chatbot has been integrated into your business, the technology can scale almost to every team, no matter its size. Chatbots began their journey to enable efficiency within customer service departments, but has now evolved to assisting in other areas, such as human resources and chatbots for sales.
Businesses are using conversational AI to automate responses to enquiries, resolve problems, collect information. They are also utilising chatbots to qualify leads, make a sale, execute transactions and up-sell to existing customers. The introduction of chatbots has enabled companies to boost their productivity and revenue.
The Conversational AI market has one of the highest growth expectations. According to MarketsbyMarkets, the global conversational AI market is expected to reach $13.9 billion by 2025.
If you would like to find out how Conversational AI could drive efficiency in your business or expand its use to other areas, learn more with these 3 conversational AI examples.
Conversational AI Examples: Top 3 Real-Life Uses for Large Businesses
Conversational AI examples for Improving Sales – Vanarama
Conversational AI can increase your sales and close deals faster. By leveraging customer data and interactions, conversational AI can uncover new sales opportunities and upsell or cross-sell possibilities, resulting in higher conversion rates and revenue growth.
For example, a potential customer mentions to a chatbot or company employee that they plan to travel. Conversational AI can use this information to suggest flights and other products that complement the customer’s purchase. The AI can also continue to make tailored suggestions based on the customer’s previous interactions, resulting in a more personalised and effective sales experience.
Conversational AI can also help to train sales reps and employees to enable future sales – analysing conversations and tying them back to actual closings. AI chatbots can also accelerate the sales cycle and nurture leads ready to buy with their ability to answer customer inquiries 24/7.
According to Intercom, 41% of companies already use chatbots for sales as they make communication more accessible and efficient for potential customers. With the ability to schedule meetings and answer questions instantly, your sales team will have more time to focus on what they do best: closing deals.
Van Leasing Example
Vanarama leveraged conversational AI to generate leads and improve its sales funnel. By deploying a sales chatbot on their website, they could engage with visitors in real-time, answering questions about their products and services and ultimately converting them into leads.
The chatbot improved the customer experience and increased lead generation by 50%.
Leasing a vehicle involves a complex and data-heavy process requiring thorough understanding before implementing any code. To achieve this, ubisend (a company of Soprano Group) collaborated with the client sales team to break down each step involved in the process. This collaboration designed a conversational flow with between 25 and 30 steps, ensuring that users are guided from the initial greeting to final approval.
To provide the best experience possible, the flow incorporates more than 20 specific intents and entity recognition for all major vehicle makes.
These complex natural language processing engines ensure that users of the chatbot never become confused or stuck and can ask service and support questions at any point in the conversation, receive an answer, and continue the sales journey uninterrupted.
Conversational AI for Reducing Support Enquiries – DEFRA Microchip Example
Conversational AI revolutionises customer service by automating tasks and providing personalised, human-like interactions. With conversational AI, businesses can streamline their customer service operations and provide exceptional customer experiences that boost loyalty and satisfaction.
Businesses can reduce the workload on their customer service agents by automating everyday customer service tasks such as answering FAQs, provide troubleshooting tips and making recommendations. This frees them up to focus on more complex tasks requiring their expertise, increasing efficiency and productivity.
Conversational AI can also provide a personalised experience by understanding customer needs and preferences. The AI can make tailored recommendations, offer promotions, and deliver personalised service by analysing customer data and behaviour.
This personalised approach can significantly improve customer satisfaction and loyalty. Customers appreciate conversational and natural business interaction, leading to increased trust and long-term relationships.
Furthermore, conversational AI can help businesses effectively manage large volumes of customer data. Companies can improve customer experience and make informed business decisions by tracking customer behaviour and preferences.
Automating customer service tasks with conversational AI can also reduce support costs by resolving issues more efficiently. Customers can receive support 24/7, and if a conversation becomes too complex, the AI can transfer the customer to a human agent for further assistance.
How can Conversational AI be used to resolve customer enquiries
Microchip Central, a leading provider of electronic components and products, wanted to improve its customer service and sales processes. They partnered with ubisend, a conversational AI company acquired by Soprano, to implement a chatbot on their website.
Our engineers first analysed Microchip Central’s complex processes before designing the conversational flow. The chatbot provided personalised product recommendations and answers to frequently asked questions, increasing customer satisfaction.
The AI chatbot was integrated with Microchip Central’s customer relationship management (CRM) system, allowing it to track customer behaviour and preferences. This data was used to improve the customer experience and make better business decisions.
The chatbot also helped to reduce customer support costs by automating customer service tasks and resolving customer issues more quickly. It even resulted in an increase in sales by providing customers with personalised product recommendations.
Overall, the conversational AI implementation succeeded, resulting in improved customer service, increased sales, and reduced support costs for Microchip Central.
The result: The client reduced enquiries by 22% after 12 weeks of implementing the chatbot.
Conversational AI for Improving Employee Onboarding – Pharmaceutical example
Human Resources can benefit significantly from Conversational AI. By integrating Conversational AI into HR processes, companies can streamline operations, improve employee engagement, and enhance overall productivity.
One of the primary advantages of using Conversational AI in HR is the ability to automate repetitive and time-consuming tasks. HR professionals can leverage Conversational AI-powered chatbots to handle routine tasks such as answering employee queries, scheduling interviews, and collecting feedback. By automating these tasks, HR professionals can focus on more strategic initiatives that require human intervention, such as talent acquisition, training, and development.
Conversational AI can also improve the employee experience by providing instant support and feedback. Employees can use chatbots to access HR services 24/7, which can be particularly useful for remote workers or those working in different time zones. Moreover, chatbots can provide personalised responses based on the employee needs and preferences, improving employee satisfaction and engagement.
How can Conversational AI chatbots improved employee onboarding in a global pharmaceutical company?
Employee onboarding is crucial for any business, and conversational AI can help streamline the process.
A global pharmaceutical company with over 5,700 employees spanning 30 countries contacted ubisend (a company of Soprano’s group) to improve the onboarding because it negatively impacted their new employees and HR team.
Their existing form was an automated conversational workflow that presented the right information at the right time – location reference numbers, salary brackets, bonus options, and more. The AI chatbot provided new employees with a more personalised experience, answering their questions and guiding them through the onboarding process in a conversational manner.
Not only did this improve employee engagement and satisfaction, but it also saved the company time and resources by automating routine tasks. The chatbot helped identify areas where the onboarding process could be improved, providing valuable insights for HR professionals.
It also answered any questions employees had, reducing the need for HR staff to be involved in the process. As a result, the company reduced employee onboarding time by 50%.
How to apply these Conversational AI examples into your Business
Conversational AI technology has the ability to transform how businesses interact with customers and streamline operations. The benefits of conversational AI are clear, from generating leads to reducing support enquiries and improving employee onboarding.
By leveraging these top 3 conversational AI examples, large businesses can enhance their customer experience, save time and resources, and improve their bottom line.
With Soprano Conversational AI Platform, clients can integrate conversational AI solutions into their communication strategy. Our platform boasts top features such as process automation, multilingual capabilities, and the ability to connect with any third-party software, channels, and data sources.
It also includes live-chat and ticketing options and Soprano’s own proprietary natural language processing service.
Our no-code solution is easy to implement and user-friendly, with an additional layer of functionality specifically designed for larger organisations. Authorised users can manage their regions, teams, business units, staff, and clients to self-develop, deploy, and maintain solutions at scale.
Moreover, the platform is driver-based and can be white-labelled and deployed on-premises or on the cloud (AWS or other). Soprano’s Conversational AI platform is highly configurable, modular, and extendable, making it capable of fulfilling your needs.
Want to learn more about how to implement Conversational AI into your business? Our team would love to talk with you.