Enterprise Mobile Messaging for Human Resources

Leverage business mobile messaging to chat securely and manage daily employee communications and workflows.

Human Resources Mobile Messaging Solutions

Human resources departments are often responsible for communicating with internal and external stakeholders for normal activities, as well as before and after an incident. Does your company’s business continuity plan cover mobile communications? If it’s your responsibility, you need to be ready.

Mobile messaging is the key to a modern company-wide mass notification, crisis preparedness, and reputation-management strategy:

  • “Over half (58%) rate mobile technologies (smartphones, tablets) as absolutely vital for carrying out crisis communications plans.” (Continuity Insights survey)
  • “Be prepared to utilize a mass notification system for reaching employees and other key stakeholders during a crisis.” (Institute for PR)
  • “If you want to get ahead and truly enable your team to be able to handle a crisis situation in today’s digital world, then start thinking mobile.” (Melissa Agnes, Agnes + Day)

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How Soprano Can Help HR

  • COMPLIANCE & PROTECTING CONFIDENTIAL INFORMATION

    Allow employees to communicate securely and reliably without revealing confidential information – no matter where they happen to be – using a messenger that’s encrypted with AES-256 symmetric key encryption an PIN-protected mobile team chat app.

  • SECURE MOBILE COLLABORATION

    Avoid revealing personal information and offer employees an easy, mobile, encrypted way to have sensitive discussions and share information like indications of interest, requests for quotes, and new orders.

  • INCIDENT NOTIFICATION

    Create a robust emergency messaging broadcast system and improve continuity of operations with pre-populated message templates and contact groups, then trigger alerts from any web browser any time you need them.

  • SCHEDULE SHIFTS QUICKLY & EFFICIENTLY

    Use smart mobile messaging to automate your staffing and shift fulfillment. Available candidates can respond with the push of a button, and get reminder emails or texts before their shifts begin.

  • MANAGE AND MAINTAIN TEMPLATES, GROUPS, AND LISTS

    Create message templates and groups in advance, or import group lists and contacts from your existing IT systems.

  • INCREASE REMOTE WORKER SAFETY

    Use a powerful optional “Are you ok?” safety solution that auto-escalates if workers don’t verify their safety/status or check in at regular intervals.

Learn More About Workflows & Security

 

High-availability mobile messaging solutions for human resources.

Designed to make communication easy, reliable, and intelligent.

CHALLENGE: Holding Secure & Confidential Mobile Conversations

SOLUTION: Use SOPRANO GAMMA for private, encrypted mobile messaging and allow employees and contractors to chat over a secure, encrypted messaging channel with the ability to set message expiration timeframes, apply content masking, and remotely wipe messages for any recipient.

  • SEND MOBILE ACCOUNT ALERTS

    Send RSA 2048-bit encrypted mobile alerts notifying stakeholders and account holders of important account updates, claim status, payment reminders, and other insurance details.

  • CONTROL PERSONALLY IDENTIFIABLE INFORMATION (PII)

    Strip out sensitive user content on inbound messages using content masking, set messages to expire after a pre-defined period of time and remotely wipe entire history of mobile P2P and A2P conversations.

  • ENABLE INTERACTIVE MESSAGES

    Use interactive messaging forms with menu-based messages to remove the need for recipients to type responses. This new messaging capability eliminates errors and frustration by using simple buttons and drop-down menus to replace text in messages.

Confidential Messaging
Audit Mobile Conversations

CHALLENGE: Auditing Mobile Conversations

SOLUTION: Use SOPRANO GAMMA to achieve regulatory audit policy compliance by switching on full mobile conversation archival and retrieval for your enterprise text messaging.

  • ARCHIVE & AUDIT ALL MESSAGE LOGS

    Automatically archives all team mobile chat messages and broadcast mobile alerting logs. Message logs and conversations are searchable and downloadable, and the system provides detailed and configurable reporting capabilities.

  • AUDIT FULL MOBILE CONVERSATIONS

    Optionally switch on archival and audit trail for all mobile conversations and team mobile message content.

CHALLENGE: Managing Staff Requests and Payroll Workflows

SOLUTION: Introduce mobile workflow messages using SOPRANO GAMMA, allowing your staff to complete employee information updates, fill in timesheets, or manage leave requests wherever they happen to be.

  • USE A SMART API FOR INTEGRATION

    Integrate Soprano solutions seamlessly with your existing HR systems.

  • ENABLE WORKFLOW MESSAGES

    Use interactive, message-based forms to give your staff the power to quickly and easily submit information and requests at the touch of a button, directly from their mobile device.

  • RESPOND RAPIDLY

    Quickly deploy time-sensitive information to the right people, using a medium that ensures the message is received and read quickly.

Payroll Workflows
Company-Wide Announcements

CHALLENGE: Sending Company-Wide Announcements

SOLUTION: Use Soprano MEMS’ and GAMMA’s powerful broadcast alerting tools to send corporate-wide announcements and urgent incident notifications to local and remote users worldwide.

  • NEW FEATURES, SAME REACH

    SMS offers limited features (no read receipts, insecure, not auditable, 160 characters), but its reach is paramount: 88% of BYOD users are still using SMS at work. Soprano offers an alternative: integrated person-to-person (P2P) and application-to-person (A2P) messaging with SMS fallback, to ensure your automated and personal messages reach their destination reliably and securely.

  • REAL-TIME ACKNOWLEDGEMENT

    At a glance, administrators can view whether the message was delivered via SMS or IP, whether it was read by the recipient, and even whether it was responded to or acknowledged.

  • REPORTING & AUDITING

    Reporting can be set up for automated, scheduled, or manual viewing.

CHALLENGE: Managing Incidents Securely

SOLUTION: Take advantage of a sophisticated broadcast alerting system and stress-tested crisis preparedness solution used widely for incident management and for automatically verifying the safety and productivity of remote teams.

  • COMMUNICATE MORE SECRURELY & IMMEDIATELY

    An encrypted IP messaging mobile app for Android and iOS combines seamlessly with SMS and voice broadcasts to enable comprehensive real-time broadcast alert notification and 2-way incident management in the field.

  • SEND ALERTS FROM ANYWHERE

    Trigger pre-set or ad-hoc group or crisis alerts directly from mobile devices.

  • MANAGE AND MAINTAIN TEMPLATES , GROUPS, AND LISTS

    Create message templates and groups in advance. (For example, you might create templates and group lists for permanent employees and contractors.) Or, import group lists and contacts from your existing IT systems.

I:ncident Management
Incident Updates

CHALLENGE: Managing Public Information During an Incident

SOLUTION: Send public announcements and urgent incident notifications for a wide array of topics of interest, such as outages, closures and other areas of time-sensitive interest to the community.

  • RESPOND RAPIDLY

    Quickly deploy pre-configured, time-sensitive information to the right people via their preferred mobile medium (SMS, email or voice), right from your mobile phone, tablet or any web-enabled device.

  • KEEP COMMUNICATING AFTER AN EVENT

    Send ad-hoc notifications any time, or schedule automatic delivery of pre-written or pre-recorded messages to appropriate recipients.

  • USE A SMART API FOR INTEGRATION

    Integrate Soprano solutions seamlessly with your existing IT and CRM systems.

CHALLENGE: Allowing Employees to Report Harassment

SOLUTION: SOPRANO MEMS gives you a powerful anti-harassment inbound mobile capability that allows employees to report any workplace harassment or abuse issues directly to the HR office via a 100% anonymous SMS text message helpline.

  • GET EARLY WARNING

    Automatically archives all team mobile chat messages and broadcast mobile alerting logs. Message logs and conversations are searchable and downloadable, and the system provides detailed and configurable reporting capabilities.

  • GUARANTEE ANONYMITY

    The messages’ origin can’t be traced, protecting employees’ privacy, encouraging reports, and giving you a chance to resolve the problem before it escalates into a costly claim.

  • AVOID THE COST OF WORKPLACE BULLYING COMPLAINTS

    The hidden costs are likely staggering: Estimates suggest that workplace bullying will cost employers in Australia alone a combined $6-$36 billion dollars every year when hidden and lost opportunity costs are considered.

  • ENCOURAGE COMPLIANCE

    Some countries requires your entire corporate officer team to, in the event of a formal complaint, demonstrate that you have undertaken the appropriate steps to implement processes for receiving and considering information regarding incidents of workplace harassment.

Harassment Reporting
Automating Messaging

CHALLENGE: Automating & Integrating Mobile Messaging

SOLUTION: Soprano’s advanced mobile messaging APIs & plug-ins allow your IT team to leverage APIs for a brand new IP-enabled broadcast notification experience, complete with multimedia, encryption, and SMS fall back mobile messaging capabilities.

These unique and sophisticated integration capabilities extend advanced mobile messaging integration with existing financial institution administration systems, CRM systems, alerting and facility IT systems, healthcare systems, education systems, and more.

“Smart API” Capabilities are available for: HTTP, HTTPS, SMTP, SMPP, WCTP, SNPP, SOAP/WSDL, FTP, XMPP, Location, Group/Contact, Java or .Net.

Oracle IntegrationSAP IntegrationRSA SecurID

* Design custom SMS programs that go beyond conventional channels.

Learn How HR Pros are Using Soprano Products Today.

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Intelligent Design Powered by Soprano

  • CONTROL THE MOBILE EXPERIENCE

    Soprano’s award-winning mobile enterprise messaging systems are evolved to allow flexible control over just about every parameter involved in delivering a mobile messaging experience. Soprano’s mobile chat application enables a rich, multi-media messaging experience that can enable encrypted and compliant mobile innovation.

  • ACHIEVE INNOVATION AND SCALE

    Soprano solutions enable an integrated IP + SMS mobile messaging experience with rich, multi-media capabilities and powerful options for security and compliance. Soprano currently supports more than 25 of the Global Fortune 1000 companies, including numerous large global high-volume deployments.

  • LEVERAGE AN ENTERPRISE-GRADE ARCHITECTURE

    Soprano mobile messaging platforms can be integrated with your network IT services and are designed as a scalable, robust and secure mobile messaging gateway, hosted in a mission-critical environment. Today, more than 50-million messages are sent annually through the platform globally on Soprano’s proven intelligent, geo-redundant and feature-rich software platform that has demonstrated the ability to handle volume spikes, maintain high availability with low message delivery latency.

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