From Friction to Flow: How Brands Are Using Conversational AI to Improve CX
From Friction to Flow: How Brands Are Using Conversational AI to Improve CX
Is Your CX Strategy Speedy, Seamless, and Smart Enough?
Customer experience (CX) is evolving rapidly, and the brands that stay ahead prioritise speed, retention, and proactive engagement.
Leading businesses across Asia and Europe are redefining their strategies to eliminate friction, enhance interactions, and deliver seamless experiences that keep customers coming back.
Join us online for “From Friction to Flow: How Leading Brands Are Rethinking CX,” where we’ll unpack real-world strategies from top-performing businesses transforming customer experience across channels.
Date: 10 September 2025, Wednesday
Time: 10:00AM – 10:45AM (BST)
05:00PM – 05:45PM (SGT)
Teams: Online
What you’ll take away from this roundtable discussion:
• CX innovations boosting retention and ROI in retail and finance
• Real-world AI sentiment analysis to spot needs and reduce churn
• Highlights from our global CX report (8,000+ enterprises)
• Tactics to cut friction and drive engagement across the journey
Whether you lead CX, marketing, or tech—walk away with fresh, actionable ideas.
Reserve your spot—limited spaces for the live session.