Learn why its important to avoid customer frustration Research by CMO Council shows us that 73% of customers are getting frustrated when their
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Over the past few years, consumer behaviours have changed, and the reality is these changes are here to stay. This has brought on
Diversity in the workplace impacts positively on everyone. It creates a richer work environment, brings different ideas to the table and makes organisations
How well businesses engage customers and deliver a great customer experience can differentiate them from their competitors. Learn here how to create an
Within the financial services industry, the pandemic has caused a significant shift in consumers’ expectations, particularly on how they use the services. As
In what has been a year of uncertainty, our vision of providing intelligent and secure mobile messaging solutions for enterprises and governments worldwide,
COVID-19 has been transformative in many ways. But in others it has simply accelerated existing trends. Case in point: digital communication. While most
What does good customer service look like to you? At a broad level, the answer to that question is changing – and fast
COVID-19 has brought us all together digitally. We’ve relied on digital communications like never before with family and friends, internally in the workplace,
Customers today are a lot more demanding than they were just 5 years ago. Back then, people were satisfied with social media interactions