Diversity in the workplace impacts positively on everyone. It creates a richer work environment, brings different ideas to the table and makes organisations
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How well businesses engage customers and deliver a great customer experience can differentiate them from their competitors. Learn here how to create an
Within the financial services industry, the pandemic has caused a significant shift in consumers’ expectations, particularly on how they use the services. As
In what has been a year of uncertainty, our vision of providing intelligent and secure mobile messaging solutions for enterprises and governments worldwide,
COVID-19 has been transformative in many ways. But in others it has simply accelerated existing trends. Case in point: digital communication. While most
What does good customer service look like to you? At a broad level, the answer to that question is changing – and fast
COVID-19 has brought us all together digitally. We’ve relied on digital communications like never before with family and friends, internally in the workplace,
Customers today are a lot more demanding than they were just 5 years ago. Back then, people were satisfied with social media interactions
As our society grows ever reliant on technology, businesses need to adopt new ways of connecting with customers. Mobile messaging, or SMS, is
Soprano Design has announced it’s achieved ISO 27001:2013 certification, an international standard outlining best practices for information security management systems. ISO 27001 is