On 6 November 2023, Soprano Design (Technology) Australia Pty Ltd (Soprano DTA) (a wholly owned subsidiary of Soprano Design Pty Ltd) announced its
CPaaS
Sydney 14 September 2023 – Soprano Design, a global leader in enterprise communications, is thrilled to announce the appointment of Mark Brayan as
Customer disengagement and customer churn are usually two faces of the same problem – not fulfilling the customer’s expectations. The most common reasons
If you’re interested in omnichannel communication, you’ve come to the right place. Before we dive in, I’d like to ask you two quick
Omnichannel communication is a multi-channel approach to marketing, selling and serving customers and it is fast becoming a must in today’s business world
As technology has become more diverse and complex, so too have digital customer journeys. Brands now interact with customers, and customers with brands,
The pandemic exposed the need for improving communication in the healthcare industry. While people have more demands and expectations, changing how we design
You probably already know that customer experience is critical to meeting your company’s objectives. However, improving customer experience can be challenging if you
Reminding your key stakeholders has never been faster or easier with SMS reminders. Say goodbye to time-consuming manual phone calls and emails that
Digital transformation it’s not a new term for the healthcare industry. But during the pandemic, unique challenges emerged to solve new patients’ needs