You probably already know that customer experience is critical to meeting your company’s objectives. However, improving customer experience can be challenging if you don’t have the right tools. Your customers have changed the way they interact with your company. The advance of technology, the migration to the digital environment and the varied comber of communication … Read more
Reminding your key stakeholders has never been faster or easier with SMS reminders. Say goodbye to time-consuming manual phone calls and emails that go unread; our SMS platform enables you to automatically notify customers of upcoming appointments and remind them of actions you want them to take. Using sophisticated Communication APIs, SMS reminders can easily … Read more
Digital transformation it’s not a new term for the healthcare industry. But during the pandemic, unique challenges emerged to solve new patients’ needs that are here to stay. Healthcare providers who don’t leverage technology to improve patient experience and processes will lag far behind those who do. In the last few decades, some hospitals and … Read more
You are here to read about why is it essential to deliver consistent messaging across channels. But first I have two questions for you. Do you buy products or services the first time you visit a company website? Surely not. Instead, do you research on Google, check customer reviews, read some blog posts and start … Read more
Think about two brands that you like so much that you usually recommend them to your friends. Undoubtedly, they have things in common. Maybe, it’s their real-time customer support, their easy and intuitive buying process, or products/services that always meet your expectations. Well, what they have in common is a good Customer Experience. Nowadays, improving … Read more
Soprano’s renewed mission and promise is to help customers unlock the 80% of the possible CPaaS use cases today that remain undiscovered.
The pandemic exposed the need for improving communication in the healthcare industry. While people have more demands and expectations, changing how we design the patient experience is critical. In this article, you will discover how mobile messaging helps clinics and healthcare providers increase efficiencies and enhance the relationship between patients and doctors. Sometimes, the patient experience … Read more
By Miraza Dean, Customer Service Lead Do you remember the nerves that moved through your body waiting for a test result in high school? Every passing minute and day felt like an eternity. Luckily, I wasn’t on the receiving end this time. Soprano completed another amazing annual delivery of the New South Wales High School … Read more
Soprano Design won the award the Best Mobile Solution for 2021. We’re thankful for the incredible recognition by ACOMMs to highlight our work with the pandemic response through mobile messaging.
Soprano Design, a global communications platform-as-a-service (CPaaS) leader, was named a 2021 Communications Alliance Awards (ACOMM) winner for Best Mobile Solution for its service to help with COVID-19 contact tracing, vaccine rollout, and hospital-to-patient communications.