Customer disengagement and customer churn are usually two faces of the same problem – not fulfilling the customer’s expectations. The most common reasons

If you’re interested in omnichannel communication, you’ve come to the right place. Before we dive in, I’d like to ask you two quick

Omnichannel communication is a multi-channel approach to marketing, selling and serving customers and it is fast becoming a must in today’s business world

As technology has become more diverse and complex, so too have digital customer journeys. Brands now interact with customers, and customers with brands,

The pandemic exposed the need for improving communication in the healthcare industry. While people have more demands and expectations, changing how we design

You probably already know that customer experience is critical to meeting your company’s objectives. However, improving customer experience can be challenging if you

Reminding your key stakeholders has never been faster or easier with SMS reminders. Say goodbye to time-consuming manual phone calls and emails that

Digital transformation it’s not a new term for the healthcare industry. But during the pandemic, unique challenges emerged to solve new patients’ needs