Soprano recognised as a ‘CPaaS Leader’ by Quadrant Knowledge Solutions Get the report

June 18, 2021, Sydney – Soprano Design, a global communications platform-as-a-service (CPaaS) leader, today announced new capabilities for its RCS channel and customers to enable campaigns with little friction and compatibility with mobile network operators. As the shift to more mobile communication continues, customers and citizens can experience a richer, more interactive medium to connect … Read more

No one could have predicted a pandemic of this magnitude. The world came to a stop in record time, leaving no time to respond. Economies contracted at alarming rates and communication was forced to embrace an underdeveloped, fully virtual model. Did you know … 66% of companies believe the pandemic exposed the weaknesses in their … Read more

Learn why its important to avoid customer frustration Research by CMO Council shows us that 73% of customers are getting frustrated when their core needs are not being met, and they cannot escalate to a traditional channel. If their needs are not met, consumers are often considering to move on and spend their money elsewhere. … Read more

Sydney and Barcelona, March 18, 2021 – Soprano Design, a global leader in CPaaS (Communications Platform as a Service), announced today the company was certified as a Sistema Cl@ve provider to provide trusted, on-time two-factor authentication to Spain residents for citizen needs. Sistema Cl@ve enables simple and unified electronic access to public services for citizens … Read more

We have to accept that the world is different now as a result of the pandemic. Consumer behaviours have changed, and the reality is these changes are here to stay. This has brought on new challenges for retailers who need to find new and relevant ways to communicate with their customers. After all, customer engagement … Read more

Sydney, February 4, 2021 – Soprano Design, a global leader in CPaaS (Communications Platform as a Service), announced today its Whole of Government communication solution tuned specifically to meet the needs of large government messaging and capable of spanning across multiple government departments and agencies to become the platform of choice. The Australia-hosted platform is … Read more

For financial institutions, how well they engage customers and deliver a great customer experience can differentiate them from their competitors. In 2020, COVID-19 forced customer engagement online, and according to Frank Rohde, President and CEO at Nomis Solutions, “post-COVID, the majority of customers will continue to engage digitally with financial institutions.” Mobile already plays a … Read more

Within the financial services industry, the pandemic has caused a significant shift in consumers’ expectations, particularly on how they use the services. As a result, finance organisations have had to race to adapt to this rapidly changing consumer behaviour. In this post, we will look at how the expectations of the financial consumer have evolved … Read more

Announcement | Global CPaaS leader Soprano acquires Silverstreet to boost footprint in Asian markets

In what has been a year of uncertainty, our vision of providing intelligent and secure mobile messaging solutions for enterprises and governments worldwide, has never faltered. As one of the world’s leading providers of enterprise communications for more than 25 years, I am thrilled to announce our acquisition of Silverstreet – beginning a new chapter … Read more