We’re living in an unprecedented age where many of today’s technological conventions feel like something out of a Sci-Fi movie. Our realm of possibility has transcended dramatically. One of the biggest emerging trends are voice chatbots. Learn here why you should start using them to communicate with your customers.
Voice chatbots leverage AI and machine learning to coordinate tasks like answering customer queries and process automation.
When programmed effectively, voice chatbots can help you overcome persistent difficulties, tackling many mundane processes to free up time for employees to focus on core competencies.
But before we delve deeper into the practical applications of AI, let’s start with a baseline definition of what a voice chatbot is:
What is a Voice Chatbot?
If you’ve ever visited a website and communicated via a ‘chat’ feature where you can submit queries in real-time, you will have used a chatbot. These are programmed to tackle issues and direct visitors towards common resolutions. The technology works by deploying artificial intelligence and natural language processing (NLP) to acknowledge and interpret the information provided and structure answers accordingly.
One of the more recent conventions built on this technology is voice-based chatbots. These allow users to communicate questions via a microphone to get insight along their customer journey.
Voice bots can even talk to visitors by using speech recognition technology, further simulating real-life interactions with customers. Voice chatbots are essentially digital assistants that utilise the same technology as Alexa from Amazon, Siri from Apple, and Google Assistant. You can implement them to analyse voice inputs and respond to website visitors with relevant answers.
Voice chatbots are an evolution of regular chatbots and can dramatically enhance the user experience. Imagine browsing a website from your smartphone and being able to communicate with a robot that provides advanced insight. If you can create an experience like this for customers you’ll differentiate your customer service from the competition.
Though text-based communications are and will remain relevant, it seems like industries are collectively evolving to embrace voice as an easier method of communication.
Is Voice the Future of business comunication?
Voice-based communication is a natural progression within the online ecosystem. According to Statista, the voice recognition market size will grow globally from $10.7 billion to $27.16 billion by 2026.
It reflects societal change, where users continually seek quick, easy ways to access information. According to eMarketer, 35.8% of millennials ask questions to voice assistants at least once a month.
As consumer expectations evolve, it’s essential to be vigilant and meet these if you want to be successful.
What’s great about voice is it’s intuitive, where you can seamlessly replicate a real-world interaction using AI-based technology. As increasingly organisations leverage voice-based assistants, it’s important to get ahead of the curve and work toward devising your own chatbot. It might seem daunting, but by working with a professional AI solution you can position yourself to capitalise on an emerging trend that’s here to stay.
Many conversational AI platforms can help you build a world-class chatbot that’s fully automated, so you’d be wise to capitalize on the wealth of expert knowledge at your leisure.
You could eventually reach a point where there are more online voice searches than text-based ones. If you’re prepared for this eventuality and your voice chatbox has been up and running for some time, you’ll be poised and ready to tackle voice-based queries.
Why Are Voice Chatbots So Important?
With a voice chatbot in place, your company can utilise AI to determine and analyse customer queries. What’s great about the technology is the instantaneous nature of responses, something that can greatly facilitate customer decision-making.
As technology advances, voice chatbots can analyse customer traits, the date and time of a search, and so much more. Bots can use this information to give responses that are tailored to the individual searcher’s needs. By distinguishing between different customer requirements, voice chatbots can direct consumers toward their respective desired actions.
Voice assistants will continue to leverage more and more information and ultimately give better responses. They can easily comprehend the needs of the searcher and connect information cues around these interactions. Conversations are becoming more natural and users can engage with what could be perceived as a miraculous conversation with a knowledgeable robot!
If you’re a multi-national company, you’ll be pleased to know that you can teach your voice chatbot to learn via conventional language models to effectively process what’s being said and offer a personalised experience.
It can then deliver the right response based on its learning bases and CRM frameworks. Voice chatbots can even configure follow-up responses to prolong engagements with existing customers and encourage prospective customers to convert.
How Will Voice Chatbot Benefit Your Business?
There are various advantages of incorporating a voice chatbot as an integral part of your daily business operations. Let’s take a look at how your company will benefit from having a AI voice assistant:
Voice chatbots Speed Everything Up
Voice chatbots can not only speed things up for customers but improve internal communications too. There are various applications, including during the onboarding process when recruits can pose questions and get immediate answers. Voice chatbots are great for tackling employee questions, streamlining internal communications and creating value that can ultimately be transferred to the customer.
Voice Chatbots Provides Better Customer Service
Voice chatbots answer queries fast, meaning website visitors can navigate to their desired location with ease. They’re also capable of delivering personalised recommendations, for example, directing users to new products or services based on the profile the AI has created for the individual.
Chatbots are available 24/7, providing an instant response time that engages consumers regardless of whether they’re searching within office hours. Customer interactions will greatly increase, with additional tips, offers, and suggestions offered.
By implementing a chatbot you’ll reach new customers and gain a deeper understanding of your target audience. The more data your bot receives the more it can improve the customer experience by making improvements based on the feedback it receives.
Voice Chatbots Save Money
The need to expand your customer service department will often be met with cost concerns. Fortunately, a voice chatbot is capable of doing the work of many employees, meaning you won’t have to expand your customer service department to tackle questions a robot can answer simply. It can also free up time for employees to focus on more meaningful tasks while your robot companion competently manages commonly asked questions.
Though there might be an initial outlay, you’ll certainly recoup these costs with a view to the long term. Chatbots introduce a cost-saving potential that makes them an alluring addition to any business.
Overview
Providing people continue to search by voice, voice chatbots are here to stay. By collaborating with an expert chatbox provider you’ll be one step closer to effectively satisfying customers, enabling a great user experience, and ultimately getting one step ahead of the competition.
Do you want to learn more about how to integrate chatbots to you business communication? Fill out the form to book a free consultation with our team.