RapidAlert a Business Continuity Solution

SEND EMERGENCY ALERTS WITH SMS USING A CRITICAL INCIDENT MANAGEMENT TOOL

Introducing RapidAlert

Get the right message to the right people at the right time, quickly and efficiently.

RapidAlert is an advanced incident management solution that enables users to be prepared and send timely messages using pre-defined templates.

Whether it’s a business or operational incident, RapidAlert allows you to reach your employees quickly to help reduce the severity of an incident and minimise any damage to reputation, revenue and key stakeholder relationships.

Rapid Alert enables your business to improve its response time to incidents and delivers an efficient business continuity solution.

  • RAPID SMS BROADCAST
  • INCIDENT MANAGEMENT
  • TRACK RESPONSES
  • REAL-TIME REPORTING
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Preparation

Prepare your business continuity plan using the online portal to create templates, define contacts or groups and implement across your team.

CREATE TEMPLATES

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Create templates for different scenarios that could impact your business.

UPLOAD CONTACTS

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Upload contacts and create groups manually or automatically via an API.

IMPLEMENT

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Train first responders on the new SMS alert process and run practice drills.

Speed

All on one screen, send a RapidAlert in just 3 clicks. Simply choose one of your custom written templates, select from your pre-defined groups and send an immediate SMS broadcast alert.

SELECT TEMPLATE

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Choose from one of your prepared templates for the incident.

CHOOSE CONTACTS

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Select one or multiple contact groups to send your alert to.

SEND MESSAGE

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Add optional custom content or request a response. Send and alert recipients.

Reach

Deliver your broadcast message at once to multiple contacts, check the status of responses from the online portal, manage the incident remotely, and follow up.

BROADCAST ALERTS

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Add custom details to a broadcast to provide situation specific information.

REAL-TIME MONITORING

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See responses in real-time, monitor progress and send an all clear message.

CRITICAL COMMUNICATION

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Track how many messages were sent, delivered or failed with a detailed report.

PREPARE YOUR INCIDENT RESPONSE PLAN WITH RAPIDALERT

EMERGENCY ALERTS READY AT A MOMENT’S NOTICE

Use cases

Crisis & Disaster

When an emergency strikes, reach first responders quickly with SMS. Inform contacts of evacuation points and track responses using the online portal.

  • EMERGENCY NOTIFICATION

    Pre-defined templates enable you to get your message out in just a 3 clicks. You also have the option to add situation specific information or request a response.

  • TRACK RESPONSES

    Use SMS to verify the safety of employees and view their responses in real-time. Quickly react when no response is received.

  • MANAGE THE INCIDENT

    Once the situation is neutralised, quickly send an “all clear” message at the click of a button to inform everyone that the incident is over.

Crisis Management Solution
IT Incident Solution

IT System Emergency

Ensure a rapid response from your technical teams by creating automated alerts from your IT systems.

  • ALERT TRIGGERS

    Quickly alert your technical teams of an incident by configuring event triggers from your IT systems.

  • INCIDENT MANAGEMENT PROCESS FLOW

    Notify your critical incident management team and staff with different information simultaneously. Get the right message to the right team quickly.

  • INCIDENT RESPONSE PLAN

    Provide situation specific information about the technical error using the online portal to help the response team to remedy the situation quickly.

Power or Telecom Failure

Ensure your business isn’t disrupted from operational incidents such as power or telecom failures by mobilising a response team quickly with SMS.

  • BUSINESS CONTINUITY PLAN

    Whether it’s a broken down elevator in a hotel or a telecom outage in a call centre, by preparing templates in advance you will be much more quicker to react as part of your incident management plan.

  • MINIMISE DISRUPTION

    Avoid productivity, revenue and reputation loss by mobilising and coordinating the right team to deal with the incident quickly.

  • FAST REPLY

    Using the online portal, SMS enables first responders to receive and send updates about the incident.

Business Continuity Solution

Prepare Your Business Continuity Plan

When an incident strikes, every second counts. A business needs to be prepared in order to respond quickly and reduce any potential negative impact.

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Get your Incident Managment Solution

Contact us!