Soprano Welcomes Mark Brayan as New CEO

Sydney 14 September 2023 – Soprano Design, a global leader in enterprise communications, is thrilled to announce the appointment of Mark Brayan as its new Chief Executive Officer (CEO), effective immediately.

Mark brings a wealth of experience to Soprano. With a proven track record of driving growth and innovation in the AI and communications industries, Mark is poised to lead Soprano into a new era of success. Previously, Mark was the CEO of technology company Appen, one of the world’s leading AI companies. Prior to that, he was CEO of Australian communications solutions company MST Global. In total, he has held C-level positions for over 20 years and has proven himself an outstanding leader and technology visionary.  

Dr Richard Favero, Chairman of the Board, said: “We are delighted to welcome Mark as our new CEO. His exceptional leadership skills, strategic insights and deep industry knowledge make him the ideal choice to lead Soprano. We have great confidence in his ability to lead the company to even greater achievements in the future. Mark’s enthusiasm for embracing cutting-edge technologies, customer focus and fostering a culture of innovation will be instrumental in driving Soprano’s continued growth and extending the company’s leadership in enterprise messaging and conversational AI. With him at the helm, we are confident that Soprano will reach new heights and create lasting value for our customers and partners.”

Mark Brayan said: “I’m excited to be leading Soprano into this new era of success. Richard and his team have done a fantastic job in building Soprano into a global leader in enterprise communications. I’m looking forward to unleashing the power of communications even further.”

At the same time, Dr Richard Favero will step down as CEO of Soprano after six years. Under Richard’s leadership, Soprano has nearly quadrupled in revenue, with monthly transaction volume growing to over 2 billion. Richard will continue as Chairman of the Board. Together with Soprano’s shareholder Potentia, his time will be focused on strategy and M&A to accelerate Soprano’s new era of success.

About Soprano:

Soprano Design is a leading global Communications Platform as a Service (CPaaS) provider that helps large enterprise and government customers unleash the power of communications. Headquartered in Sydney, Australia, Soprano brings nearly 30 years of experience with enterprise communications to over 4,500 clients around the globe. Soprano’s flagship product, Soprano Connect, is an award-winning CPaaS platform that helps customers to strategically integrate conversational AI, SMS, email, voice, IP messaging and social channels such as RCS, WhatsApp and Google Business Messages into a seamless and secure omni-channel experience. In 2022, Soprano acquired Ubisend, a UK-based conversational AI company, extending the AI capabilities of its globally successful Soprano Connect CPaaS solution. Visit for more information. 

Media Contact:  

Max Kalkhof, Global Communications Manager: