Soprano & BT Win Gold for Transformative AI Chatbot Solution 

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Patient Concierge won ‘Best AI Chatbot Solution’ at Juniper Research’s Future Digital Awards 

Soprano Design and BT took home gold at Juniper Research’s prestigious Future Digital Awards for their innovative AI Chatbot Solution, Patient Concierge. 

The solution — which will help transform the NHS — won Best AI Chatbot Solution ahead of stiff competition and is already generating huge interest from healthcare organisations across the UK.  

Soprano’s Director of Conversational AI, Dean Withey, expressed his pride at picking up the award and is looking forward to seeing Patient Concierge being rolled out across the NHS in the UK, and beyond. 

“This award is a true testament to our joint commitment with our partner BT to revolutionising healthcare by making a positive impact on millions of NHS patient journeys – empowering patients and enabling clinicians,” he said. 

By utilising Conversational AI, Patient Concierge will streamline the entire patient communication experience and reduce the number of double-booked or missed appointments — alleviating a significant financial burden on the NHS.    

Professor Sultan Mahmud, Director of Healthcare at BT, said: “This is fantastic recognition for our new Patient Concierge tool we have developed with Soprano. 

“The powerful AI tool can translate messages in 61 different languages across 43 channels and streamline patient communications, reduce time spent by NHS staff arranging appointments for diagnosis and treatment, and cut missed appointments.” 

Professor Sultan Mahmud, Director of Healthcare at BT

Patient Concierge signifies a shift in healthcare communication software and underlines the capabilities of Soprano’s powerful platform.

To discover how Soprano can help solve communication challenges your business is facing, get in touch with us today! 

The Future Digital Awards for Telco Innovation 2024 were announced on January 24, 2024, to see the full list of winners, click here.