What does good customer service look like to you? At a broad level, the answer to that question is changing – and fast
CPaaS
Soprano Design, a global leader in cloud-based enterprise messaging solutions, today announced that it has been named as an approved supplier on the
COVID-19 has brought us all together digitally. We’ve relied on digital communications like never before with family and friends, internally in the workplace,
Customers today are a lot more demanding than they were just 5 years ago. Back then, people were satisfied with social media interactions
As our society grows ever reliant on technology, businesses need to adopt new ways of connecting with customers. Mobile messaging, or SMS, is
Soprano Design has announced it’s achieved ISO 27001:2013 certification, an international standard outlining best practices for information security management systems. ISO 27001 is
Since COVID-19 hit, many workplaces have started remote work practices for the first time. This has been a challenge, but one that everyone
A customer journey used to be simple. So simple that it was commonly represented as a linear funnel – go in one end,
Advances in virtual technology have enormously changed the way that companies interact with clients over the last ten years. There has been a
A lot has changed since the start of 2020, not least for the business world. With the majority of organisations affected by COVID-19