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Soprano Learn Center

Learn more about CPaaS

Automate, integrate and orchestrate communications across multiple channels

3 Mins.
CPaaS

A Voice Messaging System Plays a Vital Role in Increasing Customer Engagement

Voice Messaging is easily applicable to a wide range of industries and practices, but common areas in which this technology is being utilized include marketing, customer service, operations and even internal communications.
Daren Soh
Intermediate
Mobile Marketing, Voice Message Broadcast
3 Mins.
CPaaS

The Benefits of SMS Automation

With 90% of text messages read within three minutes of delivery, it’s clear text is an effective method of communicating with customers and SMS automation can enhance the benefits for your business even further.
Robin Ng
Beginner
Automation, SMS
5 Mins.
CPaaS

Communications Platform as a Service – How We Bring Value To You

A CPaaS solution is an essential for any modern business managing a variety of communications channels. How Soprano assists clients in implementing business communication software?
Matt Thompson
Advanced
APIs, Automation, Digital Transformation
4 Mins.
CPaaS

The Trends Reshaping Customer Engagement

There has been an explosion in communication channels. CPaaS offers a future-proof solution to the communication needs, giving more opportunities for companies.
Justo Hernandez
Beginner
Engagement
4 Mins.
CPaaS

What Is RCS Messaging All About?

Discover how RCS provides the rich message experience that modern consumers have come to expect, from a service that, like SMS messaging, is native to your inbox.
Mike Gannon
Beginner
RCS Messaging
3 Mins.
CPaaS

What Is Voice Broadcast Messaging & What Is it Used for?

Learn all about voice broadcasting and how it's helping companies deliver messages using automated voice calls.
Juan Pablo Salazar
Intermediate
Voice Message Broadcast
4 Mins.
CPaaS

Insights into Secure Messaging and Cybersecurity

Learn how to use a proven CPaaS solution to create a cyber security policy for mobile engagement.
Asmara Hadi
Intermediate
Secure Messaging
4 Mins.
CPaaS

What is a Rich Communication Services Platform

Rich Communication Services (RCS) is a mobile messaging protocol enabling a more interactive messaging experience than traditional plain-text SMS messages.
Matt Thompson
Beginner
RCS Messaging
4 Mins.
CPaaS

What is API Messaging?

Introduction to API messaging and how messaging APIs are used for communication automation
Matt Thompson
Beginner
APIs