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Automate, integrate and orchestrate communications across multiple channels

5 Mins.
CPaaS

How to implement Mobile Communications in large organisations

Are you thinking of implementing a large-scale secure and smarter enterprise mobile communications solution for your organization? Tips on where to start with a business mobile communications solution and the most critical things you need to have in place.
Damien Wong
Intermediate
CPaaS Platform, Omnichannel
6 Mins.
CPaaS

The value of choosing a global CPaaS market leader

Are you looking for a tool to help you manage your marketing and sales communications in one place? Is it possible for you to consolidate all of your digital messaging in a single platform so you can connect better with customers and stakeholders? Now you can, with a secure and smarter enterprise mobile communication solution. Find out how Soprano’s powerful Cloud Communications Platform as a Service (CPaaS) can drive more value for your business communication strategy.
Juan Pablo Salazar
Advanced
CPaaS Platform
5 Mins.
CPaaS

How the CPaaS market has reshaped the way we do business

We have all seen the digital transformation of global businesses as the pandemic pushed us towards a touchless economy. But did you know it was CPaaS software (or Communication Platform as Service) that allowed businesses to innovate in this way? CPaaS market has led the way in reshaping the way businesses build relationships with their customers and raised customer expectations for real-time updates across multiple channels. In this article, I explain the role Soprano’s CPaaS played in this innovation and how businesses across the globe are using this technology to change the world.
Mike Gannon
Intermediate
APIs, Automation, CPaaS Channels, CPaaS Platform, Digital Transformation, Engagement, Interaction
4 Mins.
CPaaS

WhatsApp Business API: Key Features & Benefits

In this article, I explain the rising value of WhatsApp to businesses around the world, and what Soprano’s WhatsApp Business API might offer your business in terms of automated messages and improved customer journeys.
Serdal Dik
Intermediate
CPaaS Channels, Voice Message Broadcast
6 Mins.
CPaaS

How to use automatic speech recognition in your communication strategy

Our API allows users to build, direct, receive, and design responses all with no code in a single platform. It launches faster by eliminating by reducing the amount of coding required as the voice content is created in-app, while our competitors APIs require developers to programmatically create & maintain the voice messages which slows down new initiatives & campaigns​. Soprano Connect enables you to rapidly create & maintain message voices & handle IVR responses without the need of a developer which causes lengthy change cycles​.
Abhi Venkateaswar
Intermediate
APIs, Automation, CPaaS Channels, CPaaS Platform, Digital Transformation, Engagement, Interaction
6 Mins.
CPaaS

How automated voice messaging systems bring value

Our API allows users to build, direct, receive, and design responses all with no code in a single platform. It launches faster by eliminating by reducing the amount of coding required as the voice content is created in-app, while our competitors APIs require developers to programmatically create & maintain the voice messages which slows down new initiatives & campaigns​. Soprano Connect enables you to rapidly create & maintain message voices & handle IVR responses without the need of a developer which causes lengthy change cycles​.
Mike Gannon
Intermediate
CPaaS Channels, Voice Message Broadcast
5 Mins.
CPaaS

What to Build into Your Omnichannel CX Strategy for 2022

We’re heading towards a future in which customer experiences are entirely machine-driven. In my article below, I explain the transition happening from human-powered CX to tech-powered CX, and I detail how and why your brand needs to change its CX design approach to inject communications into the design-thinking phase, and to include the top minds from your organisation in designing your communication experiences.
Matt Thompson
Intermediate
CPaaS Platform, Mobile CX Design, Omnichannel
3 Mins.
CPaaS

What Makes Soprano the Right Technology Partner for You?

At Soprano, we’re not just a supplier. We’re a true technology partner to our clients, and we see ourselves as an extension of their business. Our global expertise and experience means our understanding of different markets, industries and technologies is unparalleled, and it allows us to implement solutions that address each client’s unique needs.
Juan Pablo Salazar
Advanced
CPaaS Platform
6 Mins.
CPaaS

CPaaS Providers: Why Should I Choose Business-Led over Developer-Led?

As the importance of customer and stakeholder engagement increases, so too does the importance of communication platforms as a service (CPaaS). In this piece we hear from a number of Soprano’s resident experts, who share their knowledge on the two main types of CPaaS – developer-led and business-led – and offer clarity on the whats, whys and hows of each.
Asha Potla
Advanced
CPaaS Platform
5 Mins.
CPaaS

How to Reduce Cart Abandonment Rate with RCS

Abandoned carts: rare in the real world, an epidemic in e-commerce. But how might businesses reduce this endless abandonment? Rich communication services (RCS) represent a potential solution.
Ben Chong
Intermediate
CPaaS Channels, RCS Messaging
4 Mins.
CPaaS

How RCS Messaging Is Redefining Communication And Customer Engagement

Today I’d like to talk about rich communication service (RCS) messaging, and its potential to revolutionize marketing – something that’s core to our mission at Soprano.
Abhi Venkateaswar
Intermediate
CPaaS Channels, RCS Messaging
6 Mins.
CPaaS

Rich Communication Services: The Future of Customer Communication?

RCS enables marketers to leverage this key marketing opportunity by communicating with customers via a new, more engaging experience that reaches them no matter what device they’re on, or what messaging apps they use.
Asmara Hadi
Beginner
CPaaS Channels, RCS Messaging
5 Mins.
CPaaS

The Importance Of A Unified Communication And Collaboration Strategy

Modern communication has turned from the simple trio of email, phone, and SMS, to the complex and overwhelming tsunami of instant messaging apps and collaboration tools. It’s time for a return to simplicity and convenience, and here's how!
Jane White
Intermediate
CPaaS Channels, CPaaS Platform
3 Mins.
CPaaS

Why Your Business Needs Enterprise Messaging Gateway (EMG)

Enterprise Messaging Gateway is an advancement on traditional SMS messaging systems that offers businesses an even faster, easier, more cost-effective and engaging method of communicating with their customers.
Matt Thompson
Intermediate
RCS Messaging
5 Mins.
CPaaS

How to Improve your Communication with Soprano RCS Business Messaging

RCS is the new messaging standard that’s revolutionizing the mobile messaging market and provides an excellent opportunity for business and government to engage more deeply with target audiences.
Jane White
Intermediate
CPaaS Channels, RCS Messaging
4 Mins.
CPaaS

Why Your Business Needs Cloud Unified Communications

Cloud unified communications (or CPaaS platforms) are helping businesses to drive sales, reduce customer support costs and increase marketing ROI. A CPaaS provides an incredibly cost-effective solution to business communication problems. It enables rich insight into customer interaction and ensures communication cohesion across multiple channels.
Asha Potla
Advanced
CPaaS Platform
5 Mins.
CPaaS

5 Things to Consider When Choosing a Business Communication Platform

Soprano's communication solutions are easy to use for enterprise customers, ensuring consistency and reliability in their business messaging services. We help businesses create trusted and meaningful interactions with their customers, and to bring value to their conversations.
Carrine Tan
Advanced
CPaaS Platform
5 Mins.
CPaaS

Improving Your Omnichannel Customer Journey With Mobile Messaging

In the past, SMS has been somewhat overlooked by brands in favor of shinier, newer and more exciting technologies. Perhaps because of that fact, mobile messaging has remained a uniquely effective form of customer communication. Today, let's talk about the growing importance of mobile messaging for businesses, and how RCS technology fixes some of the flaws inherent to traditional SMS. Read on below.
Jane White
Beginner
Digital Transformation, Engagement, Interaction, Mobile CX Design
6 Mins.
CPaaS

RCS vs SMS and Why You Should Use Both for Campaigns

Not many 80s technologies remain unchanged to this day. SMS is one exception, and in many ways continues to be as effective as ever. But its limitations are beginning to catch up with it. Let's talk about the role that SMS might play as we enter the era of rich communication services or RCS.
Mike Gannon
Intermediate
CPaaS Channels, RCS Messaging, SMS
4 Mins.
CPaaS

How Voice messaging is Changing the Customer Experience

Employing effective communication strategies that engage and satisfy your customers is key to delivering the best customer experience possible. Among the suite of communication tools now available are voice messaging systems – or Voice Broadcast Messaging (VBM) – that promise increased engagement and a positive experience with your brand. 
Matt Thompson
Intermediate
CPaaS Channels, Voice Message Broadcast
4 Mins.
CPaaS

A Voice Messaging System Plays a Vital Role in Increasing Customer Engagement

Voice Messaging is easily applicable to a wide range of industries and practices, but common areas in which this technology is being utilized include marketing, customer service, operations and even internal communications.
Matt Thompson
Intermediate
Engagement, Mobile Marketing, Voice Message Broadcast
4 Mins.
CPaaS

Why a CPaaS Solution Is Key to Successful Digital Health Communications

Digital healthcare has revolutionized patient management. A digital health system enables faster communication, quicker action, greater accuracy, lowered care costs, and improved processes.
Linda Adams
Intermediate
CPaaS Channels, Healthcare
5 Mins.
CPaaS

The Benefits of SMS Automation

With 90% of text messages read within three minutes of delivery, it’s clear text is an effective method of communicating with customers and SMS automation can enhance the benefits for your business even further.
Robin Ng
Beginner
Automation, SMS
4 Mins.
CPaaS

Communications Platform as a Service – How We Bring Value To You

A CPaaS solution is an essential for any modern business managing a variety of communications channels. How Soprano assists clients in implementing business communication software?
Matt Thompson
Advanced
APIs, Automation, Digital Transformation
5 Mins.
CPaaS

The Trends Reshaping Customer Engagement

There has been an explosion in communication channels. CPaaS offers a future-proof solution to the communication needs, giving more opportunities for companies.
Justo Hernandez
Beginner
Engagement
5 Mins.
CPaaS

What Is RCS Messaging All About?

Discover how RCS provides the rich message experience that modern consumers have come to expect, from a service that, like SMS messaging, is native to your inbox.
Mike Gannon
Beginner
RCS Messaging
5 Mins.
CPaaS

What Is Voice Broadcast Messaging & What Is it Used for?

Learn all about voice broadcasting and how it's helping companies deliver messages using automated voice calls.
Juan Pablo Salazar
Intermediate
Voice Message Broadcast
6 Mins.
CPaaS

What is an Enterprise Rich Communication Services Platform (RCS)

Rich Communication Services (RCS) is a mobile messaging protocol enabling a more interactive messaging experience than traditional plain-text SMS messages.
Matt Thompson
Beginner
CPaaS Channels, RCS Messaging
4 Mins.
CPaaS

What is API Messaging?

Introduction to API messaging and how messaging APIs are used for communication automation
Matt Thompson
Beginner
APIs