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SOPRANO Inbound SMS 13/1300/1800 Eliminates Call Waiting Times

SOPRANO Inbound SMS 13/1300/1800 enables contact/call centres to accept and process SMS messages sent to 13, 1300 and 1800 numbers.

Soprano Design, the leading developer and provider of mobile and wireless messaging solutions in Australia, today announced the availability of the SOPRANO Inbound SMS 13/1300/1800 service.

SOPRANO Inbound SMS 13/1300/1800 enables a new channel to accept customer requests through a single number. SOPRANO Inbound SMS 13/1300/1800 is designed to complement and enhance existing 13/1300/1800 inbound voice services by allowing mobile customers to SMS to a 13/1300/1800 number to seek assistance from a contact centre.

Business, Corporate and Government can use SOPRANO Inbound SMS 13/1300/1800 to capture enquiries, questions and feedback via SMS and provide an appropriate response either using SMS or with a return call when a call centre agent is available to eliminate customers waiting in an inbound call queue.

SOPRANO Inbound SMS 13/1300/1800 is based on the multi-award winning mobile messaging software platform SOPRANO Mobile Enterprise Messaging Suite (MEMS).

SOPRANO Inbound SMS 13/1300/1800 is delivered as a web based application allowing the customer to configure and customise the service in real time.

“By implementing SMS technology into existing contact centre infrastructure, businesses, enterprises and government agencies can alleviate the pressure on their inbound call queues, which will ultimately reduce waiting times for customers seeking assistance. This subsequently enhances the customer’s experience of the brand because they haven’t had to wait to speak to an operator.”, said Peter Cleary, Product Manager, Soprano Design.

“With the high market penetration of mobile phones in Australia, SMS has rapidly become the communication choice for under 35’s. It has become essential for businesses to integrate SMS as a key communication channel to promote consumer loyalty, reduce costs, drive innovation and efficiency to remain competitive in these challenging times. Enabling Inbound SMS 13/1300/1800 is the Next Essential Step.”

SOPRANO Inbound SMS 13/1300/1800 service is now available Australia-wide.

About Matt Thompson

Matt joined Soprano in 2013 to create and lead Soprano’s global product management and marketing efforts across all regions, including Asia, Australia, Europe, LATAM and the US. He helps shape and execute Soprano’s product strategy both globally and with individual regions and MNO partners. He oversees Soprano’s carrier revenue acceleration model, which includes direct involvement in new product launch activities, carrier-branded industry websites, B2B digital marketing campaigns, and ongoing product marketing. He lives and works in Seattle, Washington.