The Role of Mobile Devices for CX in Retail
The modern customer is more informed than ever before, with the ability to easily research products and services before purchasing. Mobile devices enable
Rethinking Customer Engagement In A Rapidly Changing World
In the past few weeks people have been glued to their mobile devices more than ever. There have been critically important breaking news stories about the COVID-19 global pandemic happening almost hourly, and most businesses have now moved to full remote working status. This ‘new normal’ as we all adapt to living and working in self isolation highlights the mission critical role that technology leadership must play in this new world. One where the need and ability to communicate remotely has never been more important for all of us.
2020 Mobile Messaging Predictions: Is Artificial Intelligence AI Set to…
In a recent article in PR Newswire, Soprano Design’s Global Product and Marketing Vice President Matt Thompson discusses the advances in chatbots and
2020 Predictions: The Rise Of Meaningful Communication Infographic
Soprano Design’s Global Product and Marketing Vice President, Matt Thompson recently discussed some of the biggest tech predictions of 2020 in an article
2020 Prediction: The Rise of Meaningful Communication
Soprano Design’s Global Product and Marketing Vice President, Matt Thompson discusses some of the biggest tech predictions of 2020 in CFO Tech Australia.
Soprano Design Launches Soprano Connect to Meet Demand for Greater…
Soprano Design have launched an upgraded omnichannel platform called ‘Soprano Connect’ now with WhatsApp and RCS Messaging. Soprano’s early adopter customers and telco