SMS messaging. Invented in the 80s, it has held strong as a dominant form of communication ever since. In fact, by some measures it remains the most effective form of communication a brand has at its disposal:
- 97% of SMSs are read within three minutes.
- SMS has far higher open rates than email and other forms of communication, at 98%.
- SMS also has very high response rates, at 45%.
Nevertheless, there are some traits of SMS that make it abundantly clear that this technology is an 80s child. While there’s beauty in its simplicity, there’s also a hard limit on functionality. A question is beginning to be asked: is the age of SMS over? The answer: maybe.
Today we’ll be talking about rich communication services – RCS to its friends – and a modern brand’s decision between RCS vs SMS.
What is RCS
RCS is a protocol shared between mobile operators and Android phones. As the name implies, it offers a far richer form of communication than legacy technologies like SMS and MMS, which it has been designed to replace. It’s been around for a few years now, though one factor has so far seen it fall short of the ubiquity enjoyed by SMS: Apple is yet to join the RCS messaging party, and has instead chosen to support iMessage, RCS’s main rival.
RCS has taken cues from the over the top (OTT) applications like WhatsApp. Everything is handled by the data network, and features like live chat, multimedia messaging and typing indicators are included, making it feel familiar to users.
Though RCS is still in its infancy, the rollout of person-to-person (P2P) RCS is contributing to a significant increase in RCS messaging traffic. According to Juniper Research, between 2020 and 2025 the amount of RCS messages will increase by 2500%, reaching approximately 415 billion in 2025.
Why RCS is a big deal for brands
Brands are constantly searching for new and innovative means to reach and engage with their customers. RCS allows them to target Android users in a richer, more interactive and more engaging way; to send more visually appealing content, complete with interactive elements like carousels and suggested responses, direct to the inbox on Android devices. There’s no need for the audience to download an app: it’s all there within the messaging software that comes standard on the phone.
RCS can help to restore trust in messaging. Senders can be verified, in a similar way to the blue tick you see next to big social media accounts, so a receiver can trust that a message came from a brand not a scammer. If the recipient has an iPhone, an old handset, or is out of internet range, no problem! If a message can’t be sent as an RCS, it’s converted and sent as an SMS, usually with a link to a webpage that offers a similar experience.
While it’s the job of mobile operators to roll out support for application-to-person (A2P) RCS, CPaaS providers like Soprano are tasked with removing the complexities of RCS for the brands that want to send rich messages.
RCS vs SMS: which should a brand choose?
RCS vs SMS: it seems like a lopsided battle. In some ways it is, in other ways it isn’t.
Firstly, both RCS and SMS share a significant advantage over services like WhatsApp, Line and Viber, because there’s no need to download an app. In the case of SMS, there isn’t even a need to have an internet connection.
From this point, however, the RCS vs SMS debate begins to become more skewed:
- SMS has a 160-character limit, while RCS doesn’t have an inherent limit on message size.
- SMS only supports text and URLs, while RCS supports a wealth of rich messaging options, such as live chat, GIFs, location sharing, read receipts and type indicators.
- SMS demands that a company purchase a long number or short code to send out bulk messages, while setup and operational costs are greatly reduced in RCS.
- RCS can be used to send tickets and take payments.
- The chat functionality of RCS can reduce the customer engagement costs by replacing equivalent telephone conversations. 67% of people prefer to message brands, and RCS bots can also be available 24/7 to answer basic FAQs, enhancing the customer experience.
- SMS phishing and other scams are causing problems for brands. The ‘Verified Sender’ feature can be seen as the jewel in the crown for RCS, potentially putting a stop to scams, and increasing consumer trust.
- The ubiquity of social media marketing means that its ROI is in decline. RCS offers advertisers a more targeted and effective digital channel.
The reality? This is not a case of RCS vs SMS. While RCS is the evolution of SMS, SMS will have its place in years to come, primarily as a fallback option. Given the lack of Apple support, you’ll only reach approximately half your target audience if you use RCS alone. By using an SMS fallback, complete with a URL that links to an RCS-style experience, you’ll continue to reach your entire audience.
Capitalizing on RCS might be easier than you think
At Soprano we’re excited to help our customers make the most of the new and exciting world of RCS. We’ve worked hard to provide a low-code way to integrate RCS (with an SMS fallback) via our Connect API.
Our solution features a wealth of content that is pre-built in the portal, making for rapid integration. Simply use our templates to personalize and send whatever communication you’d like.
Want to know more about RCS and our Connect API?