Inefficient business processes and workflows cause delays, lost information, errors and overall frustration. Most large organisations have hundreds of workflows being used each day, and even the smallest inefficiencies can add up to significant costs.
Soprano GAMMA is equipped with a unique mobile messaging workflow capability that combines secure mobile messaging with workflow forms using an elegant button and menu-based UI designed to allow introduction of new efficiencies using mobile.
Security breaches cause service disruptions, data loss, and reputation damage that add up to significant costs for businesses. Even a minor breach can cost $1M, and a severe breach can run as high as $100M+.
Soprano GAMMA adheres to NIST-recommended best practices to provide a secure mobile messaging solution that can become part of a proactive IT security program designed to minimize the risks and costs associated with service disruptions.
Compliance with data retention, security and archival laws can be costly, but the cost of not complying is even higher. That’s why forward-thinking companies stay one step ahead by implementing self governance and best practice data security policies.
Soprano GAMMA is equipped with data archival and data retrieval capabilities to provide full visibility and control to the organisation. Additionally, it’s a secure mobile messaging chat application that captures acknowledgement of sent, delivered and read messages.
All patient medical information must be handled with care and absolute reservation. GAMMA can be configured with end-to-end encryption to keep these communications more secure, complying with relevant NIST and HIPAA standards for data encryption.
Reduce application and follow-up times for medical procedures from the mobile device through notifications and forms embedded within GAMMA.
PATIENT ALARM ALERTING
Notify about medical emergencies and send patient alerts, and receive confirmation of receipt from those who should come to help. This replaces email or pagers and offers additional benefits that are more effective than a pager.
HOME HEALTHCARE REPORT
Allow health care providers and doctors to confirm visits and send pre and post reports of patient visits at home.
In the field or within the medical establishment, make requests for urgent medical supplies and necessary information for the correct delivery of the service.
DISPATCH A CARETAKER TO A PATIENT
Send patient caretakers a notification through a form and receive a confirmation of assignment acceptance.
Enable your regional staff to send new promotions and offers efficiently to increase revenue. You can send multimedia messages using GAMMA, in the form of either images or audio.
EMPOWERING RETAIL STAFF
Collecting information from the field is important, but it can be made much easier if it is automatically entered into your IT system (CRM and ERP) directly from GAMMA’s embedded mobile forms app.
TAKE THE CONTROL
With GAMMA you can define permissions, such as creating chat meeting rooms for specific recipients. For example, GAMMA can restrict users adding contacts by enforcing contacts to only be added via the portal by the nominated administrator.
COLLABORATIVE TEAM COMMUNICATION
Easily request authorisations and report variances. With GAMMA P2P communication (1:1 or group) you can allow your team to maintain a fluid communication channel within a controlled and more secure environment.
KNOWING YOUR CUSTOMERS
With GAMMA your employees can conduct customer satisfaction surveys using forms embedded in the app. The data can be stored within your reporting system through API integration.
KEEP THE HIERARCHY
Maintain hierarchical structure with corporate mobile communication processes. GAMMA’s admin portal allows you to create accounts, sub-accounts and teams, which can replicate you organisation’s hierarchy.
Send notifications and alerts to field staff such as citizen alerts and carry out the contingency plans defined for each situation.
PROTECT AND SERVE
Enforce higher security and data protection. Enable security teams to make real-time queries of citizens, vehicles, etc. and integrate the solution into your existing systems via APIs.
Gain citizens’ attention with GAMMA’s embedded forms and API integration to automate processes and reduce time.
Allow decisions to be made quickly, such as within military or police roles, where confidentiality is key. GAMMA comes armed with robust encryption to reduce the risk of your communications being compromised.
CAPTURE INFO FROM CITIZENS
Empower your state employees by giving them a tool like GAMMA that allows them to collect valuable information in the field to properly target public resources.
Field government employees can perform surveillance and risk prevention notifications. GAMMA fosters fast, efficient and a more secure flow of information.
For a bank, continuity of service is critical. Integrate IT management alert systems to be notified through GAMMA, in addition to being able to perform 2-way tasks to resolve the issue.
HIGH-LEVEL ENCRYPTION CHANNEL
Keep communication confidential. GAMMA’s ISO-certified security features allow directors to exchange sensitive information over an encrypted channel.
Allow employees to communicate more securely and reliably from anywhere, without disclosing sensitive data, using an encrypted messaging system with symmetric-key encryption and a PIN-protected mobile application.
CAPTURE INFO FROM CLIENTS
Source new clients proactively. Embedded forms allow the capture of data that is encrypted and transported into your integrated IT systems.
Improve the continuity of operations with a robust instant messaging alert system with predefined messages and message groups.
Send important notifications such as reminders, government regulations, policy changes, among others, all within a more safe and controlled environment.
REPORTING IN REAL TIME
Keeping IT systems updated is critical in the logistics process. Using GAMMA, field staff can report the delivery and collection of packages using forms embedded in the app and update IT systems automatically.
Incidents and accidents may occur and field staff may require assistance. With GAMMA, field staff can report incidents or accidents in real time, capturing evidence using text, images and audio clips.
Notify field staff quickly about last-minute changes to the route, cancellations or new pick-ups through A2P and P2P communication.
Control the time and place of delivery and pickup of packages in real-time. With GAMMA’s geo-location feature you can capture the place and time that your field staff receive and read their messages, and this location information can be captured at the beginning, during or at the conclusion of a delivery.
Safety is top priority. Send vehicle safety verification reminders to field staff and allow them send information about the current state of the vehicle by using a user-friendly checklist form that can be embedded right inside the GAMMA messaging app.
Employee absences during work shifts are a threat to service quality. Send bulk notifications to staff who are available to fill a shift and automatically receive confirmation via GAMMA.
EMPOWER YOUR FIELD STAFF
Easily collect information from the field into your IT system (CRM and ERP). GAMMA seamlessly integrates with your IT systems and fosters quick communication using embedded forms via a mobile app.
ARE YOU OK?
Track the safety of your field workers using a mobile form that only requires a single click of a button allowing you to quickly capture the current status of your field employees.
The availability of public services such as water, energy and gas must be maintained. In cases of potential failures, contingency plans should be deployed. Manage urgent situations in real-time by enabling your response teams with GAMMA, which captures the status of read and acknowledged notifications.
GETTING REVELANT INFORMATION
With GAMMA you can help your field staff get real-time information from users by taking advantage of the app‘s embedded mobile forms which can be branded and integrated into your existing IT system.
COLLABORATIVE TEAM COMMUNICATION
With GAMMA P2P communication (1:1 or group), your team can maintain a fluid communication channel within a controlled and more secure environment.
Fill employee absences quickly and easily. Send shift availability to employees by bulk and automatically reward and fill the shift to the first to respond.
Create lists and groups to communicate among your team with group or individual P2P messaging capabilities, and turn on SMS escalation to provide last-mile coverage.
Automate manual or time-consuming business processes by introducing powerful system integration with custom mobile forms to enable embedded apps & workflow messaging.
Integrate mobile alerting and broadcast messaging into your existing IT systems. Or, create powerful mobile workflows using mobile forms and location-based options that support business process optimisation.
GAMMA messages are securely hosted and delivered over a private and encrypted channel utilizing the latest asymmetric key encryption for secure data in motion.
PIN-protection adds another level of mobile device security which protects your proprietary data within GAMMA in the event that your phone is lost stolen.
Vanishing messages are set to expire to ensure your private information is only viewable for a short period of time, and remotely wiping messages is a security safeguard for protecting your corporate data.
Fully auditable and compliant communications designed to provide organisations with full visibility of messages and logs through sophisticated reporting capabilities.
Modern internal business communications require acknowledgement at a glance of which messages have been sent, delivered, opened and read. View message status in the mobile messaging app or in the admin portal.
Enterprise admin capabilities allow real-time reporting, data retrieval, and data archival capabilities, facilitating full organisation-wide visibility and admin control.
Best Communication Technology
Best Enterprise App
Best New Product Merit Recipient