Sydney, October 2025 – Soprano Nominated for ‘Best Implementation of AI in Customer Engagement’ with Acorn Compliance for Innovative Onboarding Chatbot
Global automated communications technology company, Soprano Design, has been nominated for ‘Best Implementation of AI in Customer Engagement’ at this year’s Engage Awards for a chatbot solution developed with Acorn Compliance.
The Conversational AI-powered chatbot solution, named Squirrel™️, was designed to simplify Acorn Compliance’s onboarding experience and has delivered significant impact for the healthtech compliance company, both internally and externally.
By helping users navigate complex regulatory frameworks more easily, the solution demonstrates how Conversational AI can automate complex, manual workflows and turn them into simpler, more engaging experiences.
"We’re honoured that Soprano has been recognised by the Engage Awards for our work with Acorn Compliance,” said Asha Potla, Director of Product and Development, Soprano Design. “The impact this solution is having highlights how AI can transform even the most complex customer journeys and at the same time drive significant operational efficiencies for organisations in highly regulated industries."
"This nomination reflects our commitment to using conversational AI to deliver mission-critical impact for our enterprise and government customers — in Acorn’s case, getting lifesaving technology into the hands of healthcare professionals faster."
Asha Potla, Director of Product and Development, Soprano Design.
"Squirrel™️ has been instrumental in transforming how we engage with new customers,” said Michael Bell, Partner at Acorn Compliance. “For healthtech innovators, every delay in compliance is a delay in getting lifesaving technology into the hands of those who need it most. Squirrel™️’s AI-first solution helps remove those delays so they can bring their critical technologies to market faster."
"Seeing Squirrel™ shortlisted for this award alongside Soprano is fantastic recognition of what we’ve achieved together. It’s validation that what we’re doing is having real impact — not only for the customers we serve, but also for the wider healthcare landscape in the UK."
Michael Bell, Partner, Acorn Compliance.
The winners of the 2025 Engage Awards will be announced at a ceremony in London on 11 November. For more information, visit engageawards.com.
About Soprano Design
Soprano Design is a global leader in enterprise communications founded in Sydney, Australia, delivers secure messaging and engagement solutions to over 4,500 organizations across healthcare, finance, logistics, and government. With offices worldwide, Soprano powers 32 billion trusted interactions annually that connect businesses and people at scale.
To find out more about Soprano’s enterprise messaging and digital engagement solutions, visit sopranodesign.com.
About Acorn Compliance
Acorn Compliance is a UK-based consultancy that helps healthtech innovators navigate complex regulatory frameworks to bring new technologies to market safely and efficiently.
To find out more about Acorn Compliance, visit acorncompliance.com.
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