Automated Voice Messaging
Add voice to your omnichannel mix to reach, engage and interact with consumers on any type of phone number
A leading global CPaaS solution, proudly featured by
Communication is not “one size fits all”
Consumers expect communication in their preferred format. Automated Voice Messaging complements your current messaging channels.
Create accessible messaging
Add automated voice and ensure compliance with global technology accessibility standards.
Design better engagement
Use automated voice messaging to enhance interactions and improve engagement
Build versatile communications
Options include text-to-speech, pre-recorded audio and case-sensitive password delivery.
Complement your current messaging with voice
Only 62% of adults 70 and older are using smartphones, compared to over 80% under 70
While text messaging is a popular method of communication, there is still a share of your audience who is more comfortable receiving a voice message. Adding automated voice from Soprano Connect means you can better engaging all segments of your audience in the channels they prefer.
Deliver meaningful communication in multiple languages and either male or female voices.
Send calls to either landlines or mobile devices.
Pause, cancel and resume controls for voice call interactions campaigns.
Customer engagement
Send generic or personalized voice calls to share special offers and improve loyalty.
Appointment Management
Send text-to-speech calls that provide essential details and enable easy response via IVR.
Fraud Prevention
Send OTP and 2FA with text-to-speech that can be repeated to ensure recipient understands.
Add Automated Voice from Soprano Connect today
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How Automated Voice Messaging Helps Your Business
Strengthen Customer Engagement
Build relationships with customers and improve engagement by sending generic or personalized voice calls to share special offers, encourage loyalty, and more.
Offer Easy Appointment Management
Send personalized text-to-speech voice calls that provide essential appointment details, like date, time, and appointment location. Enable the recipient to easily confirm, cancel, or reschedule via IVR.
Prevent Fraud
One-time passwords (OTPs) through a text-to-speech voice call can be prioritized within our platform. The audio can be repeated as many times as you indicate to ensure the recipient understands.
Increase Accessibility
Ensure compliance with accessibility regulations, including the ADA Requirements on Effective Communication, by providing communication channels that meet government-mandated accessibility requirements.
Get Quick Customer Feedback
Our integration APIs make it easy to survey recipients about the service they receive by generating a voice + IVR call from within your IT system (CRM, ERP).
Provide Helpful Reminders
Send generic or personalized voice calls to remind recipients of upcoming payments, expiration dates, and other important details.
Share Emergency Plans
To be effective, emergency plans need to reach those affected quickly and clearly. Communicate an incident instantly and accurately and let people know what actions to take.
Engage audiences with enterprise-grade messaging
SMS
Fast and engaging, SMS messaging has higher read and response rates than other channels.
Voice Messaging
Use automated voice messaging campaigns to engage with audiences on any type of phone number.
Improve interactions at scale using email A2P messaging.
RCS
Send richer, more impactful and engaging mobile messages with the same global reach as traditional SMS.
WhatsApp for Business
Improve your mobile strategy and keep up with your customers who prefer engagement in social channels.
IP Messaging
Streamline workflows and deploy a patented, secure IP-based mobile messaging solution.
Frequently asked questions (FAQ)
What are some of the communication options for my business?
By using omnichannel communications, you can implement an integrated strategy that has SMS, Voice, Social chat apps, emails and etc to communicate with your customers directly ensuring a seamless experience.
Can I schedule campaigns?
Yes, Soprano Connect allows you to schedule campaigns according to your plan. Be it one-time campaign or multiple campaigns in different timings, it can all be customised based on your requirements .
Can I integrate your platform with my systems?
Yes, Soprano Connect has been designed so that you can enhance your IT systems by adding communication capabilities, for this reason, we have our API that supports multiple protocols so that you can easily and quickly integrate your IT systems.
Can you create blacklists and whitelists to filter recipients?
Yes, for each campaign you can define which filter is applied, that is, you can define a black list to exclude those destinations that you do not want to impact or use a white list for those you do want to impact.