Soprano Connect SMS for Holiday Retail Sales
Boost sales, increase online conversions and provide better customer service with best-in-class mobile messaging.
A leading global CPaaS solution, proudly featured by
Seconds Matter on Cyber Monday
90% of people open a text within 3 minutes, and SMS has response rates 8X higher than email. With 7 out of 10 shoppers not completing their online transactions, SMS is the best method to recover abandoned cart sales.
move from email to sms
Convert abandoned cart orders and provide mobile-only discounts and special offers.
MANAGE ORDER LOGISTICS
Use two-way messaging to improve order fulfillment and delight customers.
Improve CX with Data Insights
Use data from SMS engagement to build a more personalized customer experience.
Create a seamless brand experience across all channels
SUccessful retailers are employing omnichannel communication strategies that encompass both the online and in-store experience
A good omnichannel strategy blends online and physical channels to enable brands to reach customers at every point in the buying experience. Savvy retailers are using CPaaS to deliver a seamless brand engagement across sales, marketing, fulfillment and customer service.
According to the Harvard Business Review, 73% of retail consumers use multiple channels to shop.
Companies that implement omnichannel strategies see a 90% higher customer retention rate than those that don’t.
According to Entrepreneur, 80% of businesses believe they provide excellent customer service, but only 8% of customers agree.
Deliver real-time customer service in any channel using Conversations.
Streamline communications with customer support teams and contact center agents
With the growing emphasis on customer experience, it’s critical for businesses to prioritize the experience and efficiency of their customer care and support teams. Soprano Conversations enables platform users to solve critical customer communication challenges by creating an enhanced customer experience.
Customers interact with a variety of communication channels on a daily basis
According to Forbes, poor customer service is costing businesses more than $75 billion per year.
87% of consumers find it frustrating to have to repeat themselves in multiple channels.
Ready to get started?
SMS for Holiday Retail Sales
Learn how you can use omnichannel communications to strengthen customer loyalty and increase revenue. Talk with an expert now!
- Let us find the right solution for you
- We’ll connect you with helpful resources
- Receive pricing options
Better Retail with Interactive Mobile Messaging
B2B2C Customer Marketing
Integrate and consolidate SMS, Email, Voice, WhatsApp and more with your existing CRM systems. Manage personalise programs designed to maintain relationship with your customers (E.g. promotions, discount offers, and announcements.)
Abandoned cart engagement
Boosting sales conversion by connecting with customers who have items in the carts that are not checkout. Automated messages can be sent with special discounts, reminders and etc to re-engage with them.
Online Customer support
A unified communication in the buyer’s journey will ensure a consistent engagement experience. This includes resolving basic customer inquiries like delivery tracking, change of collection dates and etc.
Login Authentication
Messages can be used as two-factor authentication for account login. This is to reduce fraud and build secure online relationships between you and your customers.
Automated surveys
Automated surveys can be sent pre or post-purchase for data insights. This can be used for market research, customer experience (Net Promoter Score (NPS), feedbacks and etc.
Distribution & Inventory management
Integrate with existing logistics systems to automatically route information on shipments received at stores and distribution centers via mobile messaging and capture information into IT systems and daily reports.
Frequently asked questions (FAQ)
What are some of the communication options for my business?
By using omnichannel communications, you can implement an integrated strategy that has SMS, Voice, Social chat apps, emails and etc to communicate with your customers directly ensuring a seamless experience.
Can I schedule campaigns?
Yes, Soprano Connect allows you to schedule campaigns according to your plan. Be it one-time campaign or multiple campaigns in different timings, it can all be customised based on your requirements .
Can I integrate your platform with my systems?
Yes, Soprano Connect has been designed so that you can enhance your IT systems by adding communication capabilities, for this reason, we have our API that supports multiple protocols so that you can easily and quickly integrate your IT systems.
Can you create blacklists and whitelists to filter recipients?
Yes, for each campaign you can define which filter is applied, that is, you can define a black list to exclude those destinations that you do not want to impact or use a white list for those you do want to impact.