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Soprano Connect: The power of Workflows

Traditionally notification process requires staff to access two or three databases or programs, and then make countless phone calls and emails to get the message across. Each minute spent calling, typing, changing, and negotiating adds up and costs the company in productivity.
Category: CPaaS
Subject: Automation
Detail: Beginner
Lenght: 3 Minutes
Author: Matt Thompson

We use workflows in every industry every day. Workflows are just business processes that involve tasks, sequences, and decisions. We’re surrounded by them.

It is critical that all of your key stakeholders are notified clearly and quickly.

Traditionally this process requires staff to access two or three databases or programs, and then make countless phone calls and emails to get the message across. Each minute spent calling, typing, changing, and negotiating adds up and costs the company in productivity.

By automating the process, you ensure that a clearer, consistent message gets through and begin to see savings in time and labor cost across the organisation.

Each process helps us get something done, and when you put together every process used by every person at your organisation…well, you’re getting a lot done.

But for every workflow, there’s the risk of inefficiencies that waste your time and money. You know that annoying step in every process, the one that wastes a couple of minutes every time you go through it? It might take the form of a delay, a redundancy, or a manual step or approval.

Multiply that cost driver times the number of workflows, then multiply the total by the number of people in your organisation using those workflows, and it’s easy to see why process optimization is increasingly a critical factor in staying competitive.

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