March 11th, 2024

Revolutionising HR: How Conversational AI can release pressure on overburdened…

Take a look behind the scenes of any enterprise or government organisation and you’ll likely see HR departments that face similar operational challenges

7 Mins. reading time
March 8th, 2024

Soprano & BT Win Gold for Transformative AI Chatbot Solution 

Patient Concierge won ‘Best AI Chatbot Solution’ at Juniper Research’s Future Digital Awards  Soprano Design and BT took home gold at Juniper Research’s

2 Mins. reading time
March 4th, 2024

What Is A2P SMS? Benefits, Use Cases and How It…

According to a recent report from Juniper Research, the A2P messaging space is forecasted to grow 55% by 2028, with an additional 1.2

7 Mins. reading time
February 20th, 2024

Australia SMS Sender ID Registry Guide

In May 2023, the Australian government announced it was launching Australia’s first SMS Sender ID Registry to crack down on scammers after 47%

4 Mins. reading time
February 13th, 2024

What is RCS Messaging and How It Helps Your Business

RCS messaging has been making headlines in recent months on the back of Apple ending years of speculation and announcing they’d be adopting

7 Mins. reading time
January 26th, 2024

Top 5 Trends Set to Shape Customer Communication in 2024

As well as representing a time of reflection and celebration, the New Year is also about looking ahead at what’s to come —

4 Mins. reading time